Articles

It’s no secret that AI can streamline customer experience processes and boost profitability, but learning how to leverage it is another issue altogether. That’s why we’ve put together our seven secrets, aimed at any company interested in using AI to improve customer experience. You don’t need to be a tech genius to get started, so let’s go.

Customer feedback is the direct hotline to what your clients think of your business and it gives you valuable data on which to base your future strategy. Here are our 10 easy ways to get effective customer feedback.

Customer service is never an easy ride. With so many moving parts and unexpected events round every corner, managers are constantly on the lookout for ways to make life simpler. That's why we've compiled 12 tips for effective customer service case management.

If you’re in the ecommerce game, you’ll know that there’s one overarching aim of your business: to increase your profit margins. In this article, we’ll cover the advantages of ecommerce after sales service before diving into a range of useful strategies you can implement.

Customer-client relationships have changed drastically in the 21st century. So to help you use onboarding as a way of connecting with — and keeping — customers, we’ve created a client onboarding guide made up of 7 handy steps that will boost your approach.

We’ve written up 10 tips to help land your first client as an entrepreneur. We’ll provide a range of strategies that tell you how to find your first client, with both technical and personal tips on offer.

We’ve put together some of our most tried-and-tested techniques that will increase your chances of securing that first deal.

This article will look at the ideas behind customer retention, the tools you can use to achieve it, some classic strategies, and of course, why it is essential.