Articles

Planning to implement your customer service soft skills? Here is our list for customer service soft skills as well as a few more technical capabilities to give you the best chance at improving your team.

With so many ways of analyzing the performance of your customers and your team’s role in it, things can get quite confusing. This article will go into detail on our top 10 customer success metrics & KPIs for 2022.

The main challenge of remote work is to preserve a decent quality of customer service. To achieve this goal, businesses install dedicated software and introduce new policies. From this article, you'll get to know how to optimize the work of a remote contact center and improve client satisfaction.

To give you an idea of what to expect from the best call center solutions on the market today, check out our top 8 picks for the best call center software.

It is becoming quite common for online enterprises to use a chatbot platform to communicate with their clients these days. Here, we shall highlight the benefits of having a chatbot on your site and discuss its types and functions.

We’re here to help with the basics if you’re thinking of coming up with your own customer service best practice models. Here are the 7 best practices to deliver excellent customer service.

Every other business has to deal with them: difficult clients. These are clients that you can’t seem to get through to because they’re so high strung, emotional and upset. Here are 8 tips for how to deal with a difficult client.

Communication is something we do almost all the hours of each day customer communication is more intricate and detailed than everyday conversations because it serves a purpose and aims to accomplish something for the company and customer. And so, here are 7 effective communication strategies.