Articles

Tools for technical support teams are the backbone of quality customer satisfaction. Even leading experts in their field can’t provide a stellar service if they’re not organized. This article will explore the must-have tools for IT support teams that reduce delays, untangle complex IT systems, and meet customer expectations. Let’s get to it.

Customer satisfaction drives the success of any business. This article outlines 12 effective strategies for improving customer experience, focusing on actionable steps you can implement immediately. By adopting these approaches, you’ll foster loyalty and create a positive reputation that attracts new customers.

Explore 25 profitable service business ideas for start-ups, including marketing, event planning, and delivery. Start with low costs and high demand

Compare Bitrix24 and Zendesk to find out which customer support solution delivers the best results for your business.

Read our step-by-step guide on implementing AI chatbots in customer service- for improved efficiency, response times, and personalization.

Let's explore the 5 top CRM tools for 2024, with a summary of all their key features and considerations in one place. Discover how these tools can transform your customer interactions, making your business more efficient and your customers happier

In this article, we’re going to run through 10 of the best Zendesk alternatives, covering their capabilities, strengths, weaknesses, and what kind of companies will get the best use out of them.

Explore the top 5 customer support platforms, highlighting Bitrix24's unique approach to enhancing client communication and service efficiency.