Articles

They say “if you can’t measure it, you can’t improve it”, and nowhere is that clearer than the art and science of customer success metrics. As we enter 2025, artificial intelligence has turned what was once guesswork into a hyper-efficient, data-driven science. Join us as we list 19 key business metrics for 2025 used by leading businesses today.

Learn how AI makes customer service faster, smarter, and more personal. Discover tools that blend efficiency with empathy and explore the Bitrix24 advantage

Uncover the significance of business automation in maintaining competitive advantage and fostering customer success. This guide delves into the benefits and best practices for implementing automation.

Tools for technical support teams are the backbone of quality customer satisfaction. Even leading experts in their field can’t provide a stellar service if they’re not organized. This article will explore the must-have tools for IT support teams that reduce delays, untangle complex IT systems, and meet customer expectations. Let’s get to it.

Customer satisfaction drives the success of any business. This article outlines 12 effective strategies for improving customer experience, focusing on actionable steps you can implement immediately. By adopting these approaches, you’ll foster loyalty and create a positive reputation that attracts new customers.

Explore 25 profitable service business ideas for start-ups, including marketing, event planning, and delivery. Start with low costs and high demand

Compare Bitrix24 and Zendesk to find out which customer support solution delivers the best results for your business.

Read our step-by-step guide on implementing AI chatbots in customer service- for improved efficiency, response times, and personalization.