Overview of the Three Solutions
Bitrix24 was launched in 2011 and has evolved into a large ecosystem since then. Over 8,000,000 organizations from all around the globe currently use it.
Base CRM was launched in 2009 and has changed its name many times. It was known as Future Simple or PipeJump. In 2018, it was acquired by Zendesk and since then its official name is Zendesk Sell. However, this name has not quite stuck and professionals keep on referring to this one as Base CRM. Its audience counts over 160,000 paid customer accounts.
Salesforce pioneered cloud-based CRM software in 1999. 9 years later, it was included in the list of the most innovative companies in the world according to Forbes magazine. Today, over 150,000 companies rely on the Salesforce CRM.
The developers of all these products currently offer many more solutions than just a CRM — yet not all of them are compatible with the CRM. For instance, Base CRM integrates with Zendesk Chat and Support.
The selection of paid add-ons for Salesforce includes CPQ and billing, social intelligence, partnership management and so on. When choosing the right product, you should consult with its representatives. There are so many additional opportunities and inevident benefits that you might get lost easily.
Pricing and Functionality
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Free Trial
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Budget-Friendly Plan
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Priciest Plan
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Total Number of Plans
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Bitrix24
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Unlimited
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$19 per individual per month
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$159 per individual per month
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6
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Salesforce
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14 days
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$25 per individual per month
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$300 per individual per month
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4
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Base CRM
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14 days
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$19 per individual per month
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$199 per individual per month
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3
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All three brands might offer discounts. At the moment of this article being written, users could get a 21% discount for Bitrix if they paid for a year's subscription
Bitrix24 offers 5GB of storage space, 1 pipeline, 1000 emails per CRM per month and no analytical reports in its free version.
The maximum you can get with the priciest plan is 1,024 GB of storage space, an unlimited number of pipelines, 1,000,000 emails per CRM per month and 100,000 leads, deals, contacts, or companies included in the analytics reports.
To access the marketing opportunities of the system, you will need to purchase a subscription starting from $55 per user per month. Automated sales and marketing are available in the package which starts at $79 per user per month.
The cheapest Salesforce plan permits you to integrate your email with Outlook or Gmail as well as carry out the account, contact, lead, and opportunity management.
The maximum scope of Salesforce features includes collaborative forecasting, workflow and approval automation, lead registration and rules-based lead scoring.
Unfortunately, 24/7 support and configuration services are available only to those who buy the most expensive plan. However, most Salesforce users seem to do without the round-the-clock support because the most popular plan is the second most expensive one.
Base CRM enables you to add up to 3 users to the system if you opt for the cheapest plan. You will get access to email integration and 1 pipeline.
Also, you will be able to use built-in click-to-dial and call recording. Pricier plans do not limit the number of users. They enable you to set sales goals and make forecasts, use advanced call analytics and personalized bulk emailing.
The costliest Base CRM plan features two pipelines and not one. Plus, it enables you to customize notifications, automate tasks and receive activity reports. All the Base CRM plans feature access to over 1000 prebuilt apps and integrations of the Zendesk ecosystem.
Accessibility
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Cloud
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On-premise
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Mobile
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Bitrix24
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Yes
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Yes
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Yes
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Salesforce
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Yes
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No
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Yes
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Base CRM
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Yes
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No
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Yes
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It is an industry standard to offer cloud-based solutions and mobile apps that are compatible with iOS and Android devices. You can access the app even if you buy the cheapest plan.
Yet Bitrix offers the on-premise version too, which gives it another competitive advantage. Here are the reasons why other brands are not too enthusiastic about on-site products.
● They are expensive. It will cost you from $1,490 to $24,990 to install Bitrix and the updates will only be free for the first 12 months.
● They are complicated. You will need to conduct training for your team.
● Most organizations have no reasons to install on-premise products.
The main argument in favor of on-site solutions is confidentiality. No matter how safe the cloud is, there is a small chance that hackers might get hold of the data one day.
Also, after your IT department learns how to handle an on-site CRM, you will not need to get in touch with the developer each time you have a question or come across a bug.
The free trial period for the on-premise Bitrix lasts 30 days. The system is powerful enough to serve a staff of up to 50,000 employees.
Conclusion
Salesforce, Bitrix24 and Base CRM are well-known, functional and reliable. Each one has its loyal following and several meaningful competitive advantages.
You should select the one that suits you best relying on the scale of your business, the working habits of your team, the goals that you want to achieve and the tasks that you have to deal with.
As for the pricing, each CRM is available in several packages, so it should not be a problem to meet your budget.
