About Authors
Vlad Kovalskiy
"A marketing enthusiast with a knack for simplifying the complex world of CRM and sales.
As the North American Marketing Specialist at Bitrix24, I’ve spent years helping businesses unlock the power of collaboration tools to grow smarter and faster. My journey with Bitrix24 started when the platform was just a spark of innovation, and I’ve been proud to watch it evolve into a game-changer for over 15 million users worldwide.
My expertise lies in sales processes, customer relationship management, and digital marketing, with a special focus on how AI and automation can transform workflows. I’ve had the privilege of contributing to Bitrix24’s mission by sharing insights on everything from social media integration to team motivation, and I love seeing those ideas spark real results for businesses."
As the North American Marketing Specialist at Bitrix24, I’ve spent years helping businesses unlock the power of collaboration tools to grow smarter and faster. My journey with Bitrix24 started when the platform was just a spark of innovation, and I’ve been proud to watch it evolve into a game-changer for over 15 million users worldwide.
My expertise lies in sales processes, customer relationship management, and digital marketing, with a special focus on how AI and automation can transform workflows. I’ve had the privilege of contributing to Bitrix24’s mission by sharing insights on everything from social media integration to team motivation, and I love seeing those ideas spark real results for businesses."
Expertise tools
Favorite categories
Articles
Discover how a CRM software with a unified customer timeline prevents sales and support from working in isolation, keeping every interaction in chronological order, visible to both teams, and saving customers from slipping through the cracks.
12 min
Often seen as a budget-friendly solution, free website builders can end up leaking valuable data and bringing hidden costs that outweigh the savings for scaling businesses.
12 min
Discover how to create a risk register template that your team will consistently update, turning risks into actionable tasks, and ensuring project success.
12 min
Discover the 5 rules for creating a scalable help desk triage process, avoiding breakdowns at high ticket volume, and improving overall support efficiency.
14 min
Discover how to avoid budget drift and manage project costs effectively with 6 specific methods that help teams track finances from inception till completion.
15 min
The is an insightful look into the service delivery handoff, explaining how it can streamline the transition between a closed sale and delivery, boosting client trust and satisfaction.
14 min
Do you want to become a Bitrix24 author?
Free. Unlimited. Online.
Bitrix24 is a place where everyone can communicate, collaborate on tasks and projects, manage clients and do much more.
Start for free