Everything you need to know about Bitrix24

February 1, 2022

Last updated: December 3, 2024

What is Bitrix24?

Bitrix24 is a multi-component online collaboration, automation, and marketing software platform for all kinds of organizations - from businesses to nonprofits.

On the technical side of things, Bitrix24 is an online cloud service that you can access either via browser or via mobile/desktop app. It features several distinct components such as CRM, tasks & projects, chats, online meetings, website builder, online documents, and others, all cross-integrated and available as part of a single platform.

What is Bitrix24 all about?

Bitrix24 is an online workspace designed to bring people, tools, and information in your company together in the most intuitive and productive way.

The great thing about Bitrix24 is that it easily replaces all the other software tools you might be using, effectively saving you time, money, and hassle. And if you factor in the extreme affordability of our plans and the lack of per-user pricing, Bitrix24 is a smart solution for modern businesses.

What is Bitrix24 used for?

Bitrix24 can be used for a number of purposes, the main ones being sales, marketing, communication, project management, customer service, and online collaboration, especially for remote or hybrid teams.

Using Bitrix24, you and your team can easily:

communicate via chats and online meetings
manage clients and sales via our CRM
run projects using our project management tools
manage employee tasks and track their working hours
co-edit documents in real-time
generate and process leads
launch and track email marketing, SMM, and other ad campaigns
create websites and landing pages

Is Bitrix24 free?

Bitrix24 is indeed free for an unlimited number of users on the FREE plan that gives you access to all of the main features of the product. You can create your free Bitrix 24 account here (no credit card required, only email).

In addition to the free plan, we also have 3 paid, subscription-based plans (BASIC, STANDARD, and PROFESSIONAL). Each of them addresses the needs of different types of teams/businesses, with just the right combination of capabilities vs. price, maximizing the product value for you.

Here are our cloud plans:

BASIC. Up to 5 users, $49/mo, great for small businesses and sales teams.
STANDARD. Up to 50 users, $99/mo, perfect collaboration for your entire company.
PROFESSIONAL. Unlimited users, $199/mo, advanced sales and business process automation.

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Is Bitrix24 free forever?

Yes! Bitrix24 is free forever for an unlimited number of users if you choose the Free plan.

On our paid plans, we do have a user limit (up to 5 users on the BASIC plan and up to 50 users on the STANDARD plan), but we do not charge per user. This means that you can keep adding new users within your plan limit while still paying the same amount of money monthly (or annually, depending on your subscription preferences).

How to install Bitrix24 on Windows or Mac?

To install the Bitrix24 desktop app on Windows or Mac, all you have to do is download the installer and run it on your computer. Once the installation is complete, all you have to do is log in to your Bitrix24 account and that’s it!

Optimized for a familiar and enjoyable desktop experience, the Bitrix24 desktop app allows you to quickly react to comments in tasks, start online meetings directly from a Bitrix24 chat, share files, and do other amazing things.

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Is Bitrix24 safe?

It absolutely is. Bitrix24 takes data security very seriously to make sure your account data is accessible only to you and your colleagues.

Here’s a little insight into our security layers (see the detailed info here):

Data storage

All data centers used by Bitrix24 are protected in compliance with SAS 70 Type II (which includes access to the physical storage media based on biometric data and maximum protection against intrusion) and conform to the Safe Harbor standard.

Data isolation

User data (data of each company/client) is separated at the database and cloud storage levels.

Data transfer

Data transfer for all users is carried out via an SSL-encrypted connection (with a 256-bit key).

Data protection

All personal information that Bitrix24 may use will be collected, processed, and held in accordance with the provisions of the local Data Protection legislation of Virginia, EU Regulation 2016/679 General Data Protection Regulation (“GDPR”), and user’s rights under the Data Protection Legislation. Learn more here.

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Bitrix24 CRM is the centerpiece of our product and arguably the most important business feature of Bitrix24. Being the world’s most popular CRM (used by over 10,000,000 companies), Bitrix24 CRM allows you to acquire new leads, manage existing customers, and close more deals.

We offer a free CRM solution for businesses that are looking for complete control over their sales process - from lead acquisition to customer service. With Bitrix24 CRM, you will be able to:

acquire leads effortlessly
manage all your contacts and transactions
automate your business processes
close more deals

Throw in our arsenal of marketing tools and you'll get the picture.