CoPilot Updates to Improve Customer Experience and Boost Sales

Today we are excited to introduce innovative CoPilot features within CRM to transform your sales process, improve customer engagement, and achieve better results.

AI Speech Analytics and Sales Scripts

AI Speech Analytics and Sales Scripts tools analyze customer interactions in real-time, providing sales teams with actionable insights to improve communication and close deals more effectively. By understanding customer sentiment and identifying key trends, businesses can tailor their sales strategies to meet the unique needs of their clients, ultimately boosting conversion rates and customer satisfaction.

New Roles for CoPilot

A key new feature is the ability to create and share custom roles for CoPilot, allowing it to act as an expert in over 30 areas, such as analyzing legal risks as a lawyer or crafting marketing campaigns as a marketing manager. The role library enables users to design industry-specific profiles and share them with colleagues, enhancing collaboration and expertise.


CoPilot in Product Forms

AI-powered personal assistant CoPilot in Bitrix24 is now integrated into product forms to craft compelling product descriptions and emphasize key benefits. This feature helps your online store customers quickly grasp essential product features, making faster purchase decisions. Bitrix24 CoPilot generates descriptions based on product characteristics as well as provides creative ideas to highlight unique features of each product.

Elevate your business operations with these cutting-edge tools from Bitrix24, designed to streamline processes and enhance customer interactions.