MAKE Interactive has updated the CRM-Helpdesk integration significantly. The solutions draws on several features of Bitrix24, and merges them into a smooth ticket experience with a much improved interface for both client and support staff. Bitrix24 features that are utilized in the solution are: CRM, ticket system, workgroups, tasks (especially Kanban statuses), email handling, activity stream, notifications and reporting.
The flow of ticket handling is simple. An incoming email that creates a ticket automatically results in a stream message in a designated Support workgroup as well as a task in that group. The message contains links to both the ticket and the task.Bitrix24 is a place where everyone can communicate, collaborate on tasks and projects, manage clients and do much more.
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