The new Bitrix24 Synergy brings to you the future of teamwork – a perfect blend of the tried-and-true collaboration tools and the power of AI. Work together with external users in Collabs, use Boards for creative brainstorming, extract actionable insights from your calls with CoPilot Follow-Up, and keep your calendar full with Resource Booking.
BITRIX24 COLLAB
Designed to unite teams and power collaboration
Bitrix24 Collab is a new, convenient way for you to collaborate with external users (freelancers, contractors, clients, etc.). All the project-related chats, video calls, files, and tasks stay inside your account, which allows for easier control and tighter security.
One shared workspace
Chat, video calls, tasks, calendar
Ideal for external users
No file ever gets lost
A place where you can collaborate with external teams and clients
SEAMLESS COLLABORATION
Work together with external users and clients in a familiar Bitrix24 environment without having to add them to your account.
SAFE AND SECURE
No need to use a third-party solution to exchange messages, share files, organize video calls, set tasks, and track progress. All the project-related work stays inside your Bitrix24.
ALWAYS UNDER YOUR CONTROL
Users inside a collab have limited access to your account, while you get to track every action and monitor work progress in real time.
AI SPEECH ANALYTICS AND SALES SCRIPTS
Our AI-powered assistant CoPilot can now use default and custom sales scripts to train your sales team by analyzing their inbound and outbound calls in CRM and providing recommendations.
Different scripts for various client segments
Automatic and manual modes
Word-for-word call transcription
Detailed analysis + recommendations
SPEECH ANALYSIS
Write a sales script, upload it to CoPilot, and let our AI-powered assistant analyze your phone calls to see how well your sales reps were following the script.
CUSTOM SALES SCRIPTS
Upload your custom sales scripts for different categories of clients (new, repeat, etc.) to CoPilot and set the system to apply them to inbound and/or outbound calls.
IDEAL TOOL FOR A SALES MANAGER
CoPilot in CRM is a great way to improve your sales results and customer service through constructive feedback and team training.
EXPERIENCE NEW BITRIX24 ON YOUR PHONE
RESOURCE BOOKING
Make the most of your resources with Bitrix24 Booking – a tool that allows you and your clients to book appointments, keeping your calendar full and your clients notified.
Resource availability schedule
Multiple resource booking (people, equipment, etc.)
Real-time edits by 2 or more users
Multiple bookings for one client
Ideal for businesses that rely on appointments
MAXIMIZE RESOURCE UTILIZATION
Bitrix24 Booking helps you fill every slot effectively, ensuring your resources are used to their fullest potential. By giving clients a simple and accessible way to schedule, you’ll keep your calendar busy while minimizing downtime.
AUTOMATED REMINDERS AND NOTIFICATIONS
Reduce no-shows and enhance customer satisfaction with automated booking reminders. Clients receive timely notifications to confirm or modify their appointments, saving you time and keeping your schedule optimized.
INTEGRATED WITH BITRIX24 CRM
Every booking can be transformed into a lead or deal to capture client data and ensure no potential business opportunity is overlooked. Plus, with your client information stored securely in one place, you can easily leverage it for future marketing campaigns.
COMING SOON
COPILOT FOLLOW-UP
This new, AI-powered tool transcribes your video calls and analyzes them, providing you with a call summary and a list of recommendations for further improvement.
Unbiased AI call analysis
No need to write anything down
More focused and efficient video calls
Great way to increase team productivity
AI-POWERED VIDEO CALLS
CoPilot Follow-Up can be launched during a video call and, once it's over, our AI-powered assistant will provide you with the call summary and a detailed transcript with timestamps.
CALL SUMMARY
The summary contains meeting agenda, key results, list of suggested follow-up actions (that can turned into tasks in one click), call rating, and recommendations.
FEEDBACK + RECOMMENDATIONS
Based on the call analysis, CoPilot Follow-Up gives you specific recommendations on what can be improved or changed in order to increase call efficiency and team productivity.
COMING SOON
BOARDS
Introducing Boards in Bitrix24, an online collaboration tool designed for mapping out complex projects, collaborating on fresh ideas, visualizing workflows, and more.
Unlimited boards and members
20+ board templates
Up to 400,000 objects per board
Import boards from Miro
Secure collaboration inside your Bitrix24
PROFESSIONAL-GRADE BOARDS FOR EVERY TEAM
From strategy sessions and design sprints to workflow visualization and project mapping, Bitrix24 Boards help your team to stay organized, creative, and connected.
COLLABORATION UNDER ONE ROOF
Seamlessly integrated with our chat, video calls, tasks, and other collaboration tools, our Boards eliminate the need for third-party solutions, bringing everything you need under one roof.
SCALABLE POWER
Create an unlimited number of boards and add as many team members as you need. Handle even the most detailed projects with support for up to 400,000 objects per board.
NEW COMPANY STRUCTURE
The visually updated and completely reworked Company Structure section allows you to manage your internal hierarchy and access permissions easier than ever.
Redesigned interface
Improved navigation
Role-based access permissions
Departments and sub-departments
Employees can hold multiple positions
EASIER TO MANAGE
Employees get automatically removed from their previous department's chats and channels when their position changes and get added to the new ones.
FLEXIBLE COMPANY STRUCTURE
Create departments and sub-departments, add employees and move them from one position to another. Make certain parts of the structure hidden for security or other corporate reasons.
EMPLOYEE DATA
If your structure is team-based (where one person can be a part of multiple teams), this can be reflected in our new company structure as well.
COMING SOON
AI-GENERATED WEBSITES
Our AI assistant CoPilot allows you now to create a complete website based on as little as a prompt. Using the information provided in the prompt, CoPilot will come up with an appropriate website design, copy, images, and web forms.
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No coding skills required
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High-quality images
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Compelling copy
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Ready-made website in a few minutes
BI BUILDER IMPROVEMENTS
New dashboards are now available in BI Builder: create reports on employee efficiency and involvement in tasks. Plus, you can now upload your own data in the format CSV to BI Builder.
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5 new dashboards
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Track employee efficiency and involvement
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Import custom data in CSV
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Workflow analytics
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Connect external data sources via Rest API
COMING SOON
AI-POWERED FLOWS
With CoPilot analyzing your flows in real-time, you can get AI-generated reports on flow efficiency and recommendations on how to increase it. This allows you to identify and fix potential bottlenecks before they could affect your team productivity.
COMING SOON
ROLE-BASED ACCESS PERMISSIONS IN CRM
Now you can assign access permissions in CRM based on an employee's role (sales rep, department manager, administrator), restricting their ability to view, edit, or modify CRM elements.
IMPROVED BITRIX24 SYNC
With the improved performance, our Bitrix24 Sync allows you to have up to 1,000 participants on a single while maintaining high quality picture, especially during screen sharing.
