New Bitrix24 Subscription Plans
Starting August 1, our current subscription plans will be archived and replaced with new ones.
New Plans Overview
FREE
Unlimited users
Free
for unlimited users
5 GB
Collaboration
Chat
HD Videocalls
Calendar
Drive
Feed
Knowledge base
Tasks & projects
CRM
Contact Center
Website builder
Product catalog & SKUs
Basic
5 users
$49/mo
flat fee, no per-user pricing
24 GB
Collaboration
Chat
HD Videocalls
Calendar
Drive
Feed
Knowledge base
Tasks & projects
CRM
Contact Center
Website builder
Product catalog & SKUs
Online store
Customer support
Standard
50 users
$99/mo
flat fee, no per-user pricing
100 GB
Collaboration
Chat
HD Videocalls
Calendar
Drive
Feed
Knowledge base
Tasks & projects
CRM
Contact Center
Website builder
Product catalog & SKUs
Online store
Marketing
Online documents
Customer support
Administration
Professional
Unlimited users
$199/mo
flat fee, no per-user pricing
1,024 GB
Collaboration
Chat
HD Videocalls
Calendar
Drive
Feed
Knowledge base
Tasks & projects
CRM
Contact Center
Website builder
Product catalog & SKUs
Online store
Marketing
Online documents
Sales Intelligence
Business process automation
HR
Customer support
Administration
New Plans vs. Old Plans: What’s Different?
For the full table with detailed comparison of plans, please visit the desktop version of our website
Free
This is a basic set of tools to organize your company’s work.
Freefrom August 1, 2021 |
Archived Freebefore August 1, 2021 |
|
| Number of users | unlimited | unlimited |
| Online storage | 5 GB | 5 GB |
| CRM | ||
| Basic features | ||
| Invoices | ||
| Quotes | ||
| Unlimited leads | ||
| Classic CRM mode (with leads) | ||
| Convert lead to contact, company, deal | ||
| Convert deal to quote | ||
| Convert deal to invoice | ||
| Daily workflow scenarios and settings | ||
| Custom fields | 5 per entity * | |
| CRM duplicate control master (duplicate search) | ||
| Resource booking for appointment scheduling in CRM | 6 | |
| Observers inside deals | ||
| Chat inside CRM | ||
| Export contacts to CSV, Excel, Outlook | ||
| Contact Center | ||
| CRM forms | 100 completed forms | |
| Open Channel settings | ||
| Viber | ||
| Tasks and projects | ||
| Reports and analytics | ||
| Report builder | ||
| Sites and landing pages | ||
| CRM forms | 100 completed forms | |
| Superblock | ||
| Stores | ||
| Inventory management (documents) | ||
| Virtual office | ||
| Feed | ||
| Announcements | ||
| Polls | ||
| Drive | ||
| Company drive | ||
| Calendar | ||
| Event planner | ||
| Meeting room | ||
| Custom list of meeting rooms | ||
| Workgroups | ||
| Export employee list to Excel | ||
| Project knowledge base | ||
* - The limit for custom fields (5 per entity) will not affect the existing deals and will only apply to the newly created ones after it’s enabled.
Basic
This new plan is ideal for managing a sales department.
Basicfrom August 1, 2021 |
Archived CRM+before August 1, 2021 |
|
| Number of users | 5 | 6 |
| Online storage | 24 GB | 50 GB |
| CRM | ||
| Basic features | ||
| Quotes | ||
| Unlimited leads | ||
| Classic CRM mode (with leads) | ||
| Convert lead to contact, company, deal | ||
| Convert deal to quote | ||
| Convert quote to deal and invoice | ||
| Daily workflow scenarios and settings | ||
| Pipelines | 5 | 10 |
| Custom fields | 15 per entity | |
| Recurring invoices | ||
| Zoom integration | ||
| Observers inside deals | ||
| Chat inside CRM | ||
| AI scoring | ||
| CRM access log | ||
| Change history | ||
| CRM duplicate control master (duplicate search) | ||
| Contact Center | ||
| Outbound emails | 10,000/mo | 35,000/mo |
| Inboxes per user | 1 | 5 |
| Initial email synchronization and storage limit | 7 days | 30 days |
| Open Channels | 2 | unlimited |
| Open Channel settings | ||
| Supervisor conversation rating | ||
| Analytical reports for channels | ||
| Export data to Excel | ||
| Channel access rights | ||
| Analytics and reports | ||
| Data export | ||
| CRM marketing | ||
| Bulk email | 35,000/mo | |
| Bulk SMS | ||
| Voice broadcasting | ||
| Bulk messaging (Contact Center) | ||
| Retargeting in ad networks | ||
| Tasks and projects | ||
| Collaboration | ||
| Workgroup (project) access rights | ||
| Task automation | ||
| Task templates and recurring tasks | ||
| Reports and analytics | ||
| Efficiency KPI | ||
| Report builder | ||
| Stores | ||
| Stores | 2 | 1 |
| Inventory management (documents) | ||
| Virtual office | ||
| Feed | ||
| Announcements | ||
| Polls | ||
| Chats and videocalls | ||
| Zoom integration | ||
| Drive | ||
| Company drive | ||
| Public file sharing | ||
| Public folder sharing | ||
| File access rights | ||
| Folder access rights | ||
| File version history storage limit | 0 | 30 days |
| Calendar | ||
| Event planner | ||
| Meeting room | ||
| Custom list of meeting rooms | ||
| HR | ||
| Export employee list to Excel | ||
| Project knowledge base | ||
Standard
Often chosen by those looking to manage their whole team.
Standardfrom August 1, 2021 |
Archived Standardbefore August 1, 2021 |
|
| Number of users | 50 | 50 |
| Online storage | 100 GB | 100 GB |
| CRM | ||
| Basic features | ||
| Custom fields | 30 per entity | |
| AI scoring | ||
| Contact Center | ||
| Open Channels | 10 | unlimited |
| Open Channel settings | ||
| Export data to Excel | ||
| Channel access rights | ||
| CRM marketing | ||
| Business processes in CRM | ||
| Sales Intelligence | ||
| Report builder | ||
| Tasks and projects | ||
| Collaboration | ||
| Workgroup (project) access rights | ||
| Additional features | ||
| Stores | ||
| Inventory management (documents) | ||
| Virtual office | ||
| Drive | ||
| File access rights | ||
| Folder access rights | ||
| HR | ||
| Export employee list to Excel | ||
| Business process automation | ||
| Visual business process designer | ||
Q&A
Why was it decided to implement the new plans?
To make the process of choosing a plan easier and more straightforward for the clients.
Will the clients be able to renew their (archived) plans?
Yes, you can renew your client's archived plan without any problems considering that you do it in a timely manner. If, for some reason, a subscription has not been renewed and an account rolls back to the Free plan, it will be impossible to return to an archived plan. In this case, it will be possible to purchase only the plans from the new lineup. That’s why we recommend that you do not skip the renewal dates for archived plans of your clients.
Where can one learn more about the differences between the archived and the new plans?
All the information is available on this landing page.
If a client purchases one of the new plans but eventually dislikes it, will it be possible for this client to return to an archived plan?
No, it will be impossible to return to an archived plan.
Will the archived plans receive updates in the future?
Some of the new features will still be available on the archived plans in the future. However, there will be unique features that will only be available on the actual plans lineup.
If a client has previously purchased a plan for 3/6/12/24 months in advance, and now wants to switch to a new plan, will the money they paid be recalculated in accordance with the price of the new plan?
Of course, the amount that has already been paid will be recalculated, and additional time will be added to the newly purchased plan.
If a partner purchased a plan without specifying cloud account URL address (did not activate it by applying a coupon), is it still possible to activate a coupon of an archived plan? What is the validity period of such coupon and will it expire?
Coupons for the archived plans can be easily applied to cloud accounts where the same particular archived plan is still active. It will not be possible to apply a coupon with an archived plan to cloud account with Free subscription or an account with one of the new plans added from August 1.
If a client who has been using an archived plan was rolled back to Free subscription, will it be possible to go back to the same archived plan again?
It is possible to do only until July 31, 2021. Starting August 1, it will only be possible to choose one of the new plans.
Will Bitrix24 settings be saved when switching to a new plan (CRM, forms, tasks, business processes, etc.), or will it be necessary to configure everything from scratch?
The settings will be saved, but certain features (which will not be included in the new plan) will stop working after a while. It is important to carefully study the differences between the archived and new plans before switching a client to another subscription.