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Product
CRM
CRM Manage sales and clients effortlessly
Sales management Manage leads, deals, contacts, pipelines, access permissions & roles
Contact center Omnichannel communications via CRM forms, website widget, live chat, WhatsApp, Instagram, telephony, email
Sales team collaboration Work with chat, video calls, tasks, calendar, file storage, online documents
Sales enablement Get estimates, invoices, payments, catalog, inventory, e-signature, CRM store
Analytics & reports Analyze sales funnel, employee performance, Sales Intelligence, BI Builder dashboards
Mobile CRM Leads, deals, invoices, payments, telephony, emails, inventory, calendar at your fingertips
Marketing Use email campaigns, social media ads, SMS, telemarketing, landing pages
Automation & integrations Set CRM rules and triggers, workflow automation, automated funnels, API
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
See all CRM features
Tasks & Projects
Tasks & Projects Get work done easier & faster
Task management Choose between Kanban board, Gantt chart, Scrum, task list
Task tracking Take advantage of checklists & sub-tasks, task summary, time tracking, focus & supervisor mode
API & integrations Connect your tasks to other services via API integration for advanced task automation
Project management Use projects, workgroups, project planning, roles, access permissions
Employee performance Get productive with task reports, workload management, task efficiency & KPI
Mobile tasks Task creation, task tracking, notifications, comments, chat on the go
Project collaboration Work faster with chat, video calls, comments, file storage, documents, external users, task templates
Automation Save time with automatic task creation and workflow automation
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
See all Tasks & Projects features
Collaboration
Collaboration Power up your teamwork
Online workspace Use chat, activity feed, comments, reactions, company-wide video announcements
Online documents & file storage Store, share and edit documents online easily with co-workers using company drive
Workgroups Create workgroups, invite external users, set access permissions and work on tasks and projects
Online meetings Do more with video calls, video conferencing, screen sharing, call recording and custom backgrounds
Shared calendars Plan with company & personal calendar, open time slots, meeting room booking, calendar sync
Mobile communications Team messenger, video calls, comments, calendar, notifications anywhere
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
See all Collaboration features
Sites & Stores
Sites & Stores Create websites that sell
Website builder Use our free CMS, templates, hosting, AI-generated images and texts to create awesome sites
Social selling Sell your products directly via Facebook, Instagram, WhatsApp or Telegram
Website forms Capture leads with custom order forms, registration & feedback forms, and forms with conditional fields
Landing pages Generate leads with capture forms, automated funnels and Google Analytics integration
Online store Maximize ecommerce with inventory management, order processing, delivery and online payments
Mobile sites & online stores Responsive design, online orders, client management in your pocket
Website widget Enable widget to chat with site visitors, use popular messengers and accept callback requests
Online marketing tools Increase sales with email marketing, Facebook or Google Ads, marketing automation, CRM integration
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
See all Sites & Stores features
HR & Automation
HR & Automation Optimize workflows & manage HR data
Employee management Use employee profiles, company structure, access permissions, Active Directory
Culture & engagement Get company news, polls, appreciation badges, tags, personal notifications
Mobile HR Chat, video calls, employee profiles, approvals, notifications on the go
Work management Track employee performance with KPI, work reports, supervisor view
Internal communications Communicate via video announcements, memos, public and private chats
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
Information management Work with knowledge bases, online documents, file storage, access permissions
Automation Streamline operations with requests, approvals, expense reports, RPA, workflow automation
See all HR & Automation features
CoPilot
CoPilot Your AI-powered assistant in Bitrix24
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
See all CoPilot features
See all tools
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Integrations
Import & Export
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Sales & CRM
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Marketing
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United States (English) América Latina (Español) Brasil (Português) México (Español) Colombia (Español)
Europe
Europe (English) Deutschland (Deutsch) France (Français) Polska (Polski) Italia (Italiano) United Kingdom (English)
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Plan comparison

Features
Show the differences
Free
Basic
Standard
Professional
Enterprise
Users
Unlimited
5
50
100
250
500
1 000
2 000
3 000
4 000
5 000
6 000
7 000
8 000
9 000
10 000
Online storage
Maximum amount of online storage available for each plan for entire account
5 GB
24 GB
100 GB
1 024 GB
3 TB
5 TB
10 TB
20 TB
30 TB
40 TB
50 TB
60 TB
70 TB
80 TB
90 TB
100 TB
Collaboration
Feed
Share important news and spark discussions, send appreciation badges to coworkers and create special birthday posts!
Comments in the feed
Communicate in real-time using comments, react to new posts and invitations.
Share with colleagues
Engage employees or even departments in discussions.
Video announcements
Record and display video announcements inside Bitrix24 accounts
Likes and reactions
Give likes and reactions to comments and posts created by your colleagues - just like you would do on social media.
Appreciation badges
Appreciation badges are a great way to motivate your team. Award selected employees with different badges to honor their professional and personal achievements.
CoPilot in feed
Announcements
Announcements are mandatory posts that require each person who has read it to confirm this by pressing a button
Polls
Poll Bitrix24 account users publicly or anonymously
Calendar
Manage your work processes in the Calendar: add meetings, plan conferences, and more. Sync your Bitrix24 Calendar with your personal calendar in your smartphone to stay updated.
Event planner
Event planner is a handy tool that helps to find best available time slots when multiple users are invited to a calendar event
Instant synchronization with external calendars (Google Calendar, Apple iCloud, Microsoft Office 365)
Provides two-way real time syncronization of third-party calendars with your Bitrix24.
Open slots
Share links to your free time slots.
Shared slots
Event invitation by email (iCalendar)
Invite guests (persons not registered on your Bitrix24) to the meetings. Send invitations and reminders to guests via the email.
Custom event location (manual)
Select a meeting room for calendar events
Configurable meeting room list
Create lists that contain multiple meeting rooms
Calendar access permissions
Drive
Create, edit and share files; sync files with external storages; assign access permissions.
Online storage
Maximum amount of online storage available for each plan for entire account
5 GB
24 GB
100 GB
1 024 GB
3 TB
Company Drive
Online storage allocated for company files
Personal/Group Drive
Online storage allocated for individual user or group files
Workgroup Drive and Project Drive
Use a separate cloud storage to store files related to a certain workgroup or project.
Windows Drive
Sync files and folders from your cloud storage with your Windows hard drive for quick and efficient editing.
Mac OS Drive
Sync files and folders from your cloud storage with your MacOS hard drive for quick and efficient editing.
File synchronization
Files stored in Bitrix24 cloud accounts can be easily synched with local computers automatically
Share files and folders across employees and departments
Enable file synchronization across your team members and departments so that everyone could have the most recent versions of their files.
Public file sharing
Share files publicly with people outside Bitrix24 accounts
Public folder sharing
Share folders publicly with people outside Bitrix24 accounts
Version history storage limit
Time period in which unused file version copies are stored inside Bitrix24 accounts
90 days
90 days
90 days
Version storage for files used in tasks, calendars or Feed
Time period in which used file version copies are stored inside Bitrix24 accounts
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Deleted files will stay in the Recycle Bin for...
Recycle Bin retention period.
30 days
30 days
30 days
30 days
30 days
Restore deleted files from recycle bin
Storage place for deleted CRM records that may need to be recovered
Integration with third-party file storage services
Integrate One Drive, Google Drive, Dropbox, Box with Bitrix24
Document preview
Preview any document without having to open it! You can do it with images, text documents, spreadsheets, and other types of files.
Video file conversion size limit
Upper limit for convertible video file size for each plan
300 Mb
1 GB
1 GB
1 GB
1 GB
Google Docs integration
Edit documents on your Drive by opening them on your local computer or directly from your Feed in Bitrix24. When you update a file, everyone involved will be notified of the new version.
Integration with Office365
You can easily see whose files are taking up too much space on your Drive and delete unnecessary files to recycle bin.
Integration with Microsoft Office on a local computer
Disable collaborative editing to make it easier to work on a document.
Available online storage space + fast cleanup
Bitrix24 will show you how much available space you have on your Drive and which files can be easily deleted.
Restrict document co-editing
Enable document lock to protect the file from accidental changes from your colleagues during co-editing.
Search documents on Drive
Find files by file names or document content.
File access permissions
Folder access permissions
Documents
Edit documents online. All changes are saved automatically.
View
Open documents, spreadsheets, and presentations in your Bitrix24 account.
Collaborative document editing
Create and edit documents, spreadsheets, and presentations in your Bitrix24 account - no need to install any extra apps / extensions.
Supported formats include docx, xlsx, pptx, odt, ods, odp, doc, xls, ppt, txt, rtf, html, epub, and csv
Edit text files and documents.
Spreadsheet
Edit spreadsheets (no matter how complex!) online.
Presentations
Edit presentations in Bitrix24.
Auto-save
All changes to the document will be saved automatically while you're editing. You can also view a history of all changes to the doc.
Max. number of simultaneous editing sessions
Maximum number of simultaneous editing sessions within a single Bitrix24 instance. A session is opened when the user opens a document for editing on any device.
5
10
20
30
40
Version history storage limit
All doc versions will be saved inside the version history.
90 days
90 days
90 days
Public document access
Share files with anyone that's not in your Bitrix24 account, such as your clients or partners.
Shareable link (read-only or make changes)
Give specific users access to a document and co-edit the document with them.
Co-editing with external users
Share files with clients and other people who don't have a Bitrix24 account and give them editing pemissions if necessary.
Password-protected or time-limited access
If you're worried about access to a document, set a password or time limit for its link.
Edit and collaborate on documents inside tasks, chats, calls and the Feed
View and edit files inside Tasks, the Feed, or during a video call. Bitrix24.Documents are cross-integrated with all other tools.
GoogleDocs integration
Log in to your Google account and work with Google Docs inside Bitrix24.
Office365 integration
Log in to your Microsoft account and work with Office365 documents in Bitrix24.
Microsoft Office integration
Sync Bitrix24.Drive with your laptop / desktop to edit Bitrix24 documents on your computer.
Workgroups
Create workgroups to collaborate and stay focused on the problem.
Public workgroups
Public workgroups are visible to everyone. Any user can access and join a public workgroup.
Private workgroups
Private workgroups are visible to everyone in the workgroup list, but any kind of access and membership is invitation only.
Hidden workgroups
A hidden workgroup is visible to its members only. Membership is invitation only.
Workgroup access permissions
Boards soon
Shared space for brainstorming ideas, generating complex concepts and projects. Share links and work with tasks-based boards, inside Feed, Drive and documents.
Max. boards
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Max. boards per user
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Max. simultaneous number of users to edit a board
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Board templates
Create board inside task, Feed, Drive and documents
Access permissions
Webmail
Access all your email inboxes in one convenient place and create tasks from emails.
Integration with third-party email services
Connect Gmail, Outlook and other mailboxes.
Number of email inboxes per user
Employees can add multiple email inboxes. These include their personal email or company addresses (e.g info@ or sales@).
1
5
10
10
Email sync period
Maximum age of email messages that will be copied to your Bitrix24.
7 days
30 days
90 days
90 days
Create a CRM Deal from an email
If your client has reached out via email, create a CRM deal right from their message.
Create Task from email
Create a task based on info from an email - all files and text details will stay in the task.
Discuss email in feed
Share important info from emails to the Feed, where you'll be able to discuss it with your team.
Discuss email in chat
Create a chat from an email message.
Create event in calendar from email
Create meetings and events in the Calendar in one click without leaving the email message.
HR
User profile
Each person's profile page contains their contact details as well as appreciation badges that were posted in the feed.
Contact details
Contacting employees is easy - use our quick search to find an employee and contact them via chat, phone, or video call.
Custom fields in user profile
Show or hide fields, depending on your company's needs/ requirements.
Supervisors and subordinates
View your co-workers profile to find out who their supervisor is.
Appreciation badges
Appreciation badges are a nice way to wear your achievements on your sleeve.
Measure stress level in mobile app
Measure stress levels using the mobile app and publish your results on your profile page. Supervisors can assess their employees' wellbeing and carry out the measures necessary.
Employee tasks list
View each employee's tasks and projects, overdue tasks, and overall workload. Tasks inside an employee's profile page can be viewed by the employee and their supervisor.
Employee calendar
View your team's calendar and select available slots for meetings.
Employee Drive
If you're looking for a specific file and know that a member of your team has it in their Drive, you'll be able to find it through their profile.
Employee work time
Manage each employee's working hours.
Employee reports
View all reports in each employee's profile page.
Documents signed by employee
The user profile page shows all documents they signed.
Status: online or last seen
View your everyone's online/ last seen status. Great for remote work.
Measure stress level
Measure and share your stress level on your mobile.
Company hierarchy chart
Create an organizational chart of your company. Your employees will have a clearer picture of your company's structure, departments and functions. Furthermore, you can assign specific access permissions to various departments and roles.
Company structure
Visual representation of company structure as an interactive org chart
Company structure designer
Department visibility
Employee directory
Searchable list of all employees, past and present, along with their contact details, positions, skills and other relevant data
Supervisors and Deputy supervisors
Multi-role employees
Quick employee search
Search (and find!) any employee by first name, last name, or position quickly and easily.
Cross-functional teams soon
Company shareholders and their shares soon
Role based permissions
Export employee list to Excel
Export employee list to an Excel file
Employee list synchronization with Outlook, CardDAV
Sync employee list with Outlook or CardDAV contacts
Integration with Single Sign-On (SSO)
Unified Bitrix24 user authorization system for the whole network of branches
Knowledge bases
Gather and organize all the important info that your employees need to have access to, including rules, instructions, FAQ, etc. in one place
Company knowledge base
Knowledge base is a great way to store and manage information in Bitrix24.
1
3
5
Unlimited
Unlimited
Project knowledge base
Departments and projects can have their dedicated knowledge bases.
Import Knowledge bases
Migrate company knowledge bases to other Bitrix24s.
Knowledge base access permissions
Check-in
Use the check-in feature for better time management.
Check-in location
Share your location and communicate with your colleagues anywhere.
Attach image to check-in message
Use imagery to share your environmental context.
Auto start working day on check-in
Check in while making others know you're available.
Worktime tracking 2.0 (online time clock and work schedules)
Track employee worktime, including mandatory workday minimums, clock-ins and clock-outs
Employee schedules
Create different types of work schedules: flexible schedules, fixed schedules and shifts (with specific working hours).
Employee worktime tracking
Your employees can clock in when they start working and clock out at the end of their workday. Employees and their supervisors will be able to view the total number of hours spent at work.
Work reports
Enable mandatory regular work reports (daily, weekly, monthly) – the reports are sent from subordiates to their supervisors
Absence management
Manage various absence types (annual vacation, sick days, etc.) inside Bitrix24
Meetings and briefings
Manage meetings and briefings, including room booking and meeting agendas
Bitrix24 Vibe: themes for start page
Create a custom main page for your Bitrix24 that can show news and information in a custom design.
Smart search
Search for different posts or tasks with ease. Find the info you need by filtering your search using key words, post date, author or recipients (and more).
Messenger
Chats
Chat, audio and video calls are available inside all Bitrix24 plans
One-on-one chats
Use chats to send messages or files and record voice notes.
Public and private chats
Create group chats, public and private
General chat
Publish important news and make it visible to everyone in the company. You can give write permission only to selected users if required.
Create task from chat
Create a task directly from a chat message.
Create calendar events from chat
Create events and meetings without leaving the chat.
Department chat with automatically updated list of participants
Create a chat and add the department's employees to it in one click. The chat always includes only the department's employees as members.
View messages when offline on mobile
Enable message cache to view messages and files when offline.
Chat history storage period
30 days
Unlimited
Unlimited
Unlimited
Unlimited
CoPilot in chat
Channels
Channels are chats with a specific topic that you can use to post important updates and keep everyone updated.
Public channel
Public channels are visible to all users.
Private channel
Visible to owner and members only. Private channel membership is by invitation only.
Department channels
Create department channels to keep employees up-to-date. A department channel always includes only the department's employees as members.
Automatically add new employees to department channels
New employees you add to the department will be subscribed to all channels associated with the department.
Company channel
Publish company announcements and other information in the Company news channel.
View posts when offline on mobile
Channel posts and discussions are available for viewing even when offline.
Channel history: posts and comments
Access channel posts and comments at any time.
Access permissions
Give channel members permission to publish posts.
Bitrix24 Sync
Make video calls to communicate with your colleagues from anywhere. Save call recordings and discuss finer points in the chat. All devices are supported.
Video calls
Works easier & faster than Zoom or Skype + no time limit
Number of video call participants
Maximum number of video call participants.
100
100
100
100
100
Videoconferencing
Create an online meeting, invite up to 100+ participants and talk as much as you need to - our calls have no time limit.
Number of video conference participants
Maximum number of video conference participants.
100
100
100
100
100
Screen sharing
Share your screen during a video call. Ideal for online presentations and demonstrations.
Audio/video recording
Record important meetings and video calls. You'll be able to play back the recordings after the call or share them with colleagues.
Background blur
Just one click and your surroundings look perfectly obscure. A great option if you ever forget to clean up the room before a meeting.
Meeting brief
Make your online meetings productive by outlining the results in a brief. Once ready, the meeting brief goes straight to the chat for other members to see.
One-click video call from task, calendar or chat
Start a video call in one click from a chat, task, or a scheduled calendar event (meeting). Get in touch with everyone involved quickly and easily.
Encryption
All calls are protected by end-to-end data encryption.
Call duration
Unlimited call duration.
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
3D avatars in video calls
3D avatar mimics all your movements and facial expressions during a video call. When you turn your head, speak or smile - your 3D avatar simultaneously re-enacts your movements and facial expressions.
CoPilot Follow-Up soon
Use CoPilot to make your meetings more productive: have it evaluate communication efficiency, highlight key points and provide feedback.
Call summary
Meeting assessment
Recommendation on further actions
Summary and transcript
Chats with clients
Open channels in chats
Receive input from multiple channels (third-party mailboxes, phone, messengers, socials etc.) and communicate with customers inside your Bitrix24.
Collabs new
A virtual co-working space for collaboration with external teams and customers inside your Bitrix24.
Number of collabs
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Collabs guests
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Chats
Video calls
Calendar
Files
Tasks
CoPilot Follow-Up soon
Use CoPilot to make your meetings more productive: have it evaluate communication efficiency, highlight key points and provide feedback.
Access permissions
Tasks and projects
Basic work discipline
Unlimited tasks
Assign as many tasks as you have to.
Assign tasks to yourself
Plan your time by combining your activities into tasks.
Assign tasks to other employees
Collaborate on projects with your colleagues: assign tasks and review results.
Checklists in tasks
Unlimited number of files in tasks
Unlimited size of files in tasks
Communications in tasks
Start video call from task in one click
Reminders in tasks
Task reminders in Bitrix24 can be set for self, task author or responsible for task completion
Task view modes: Kanban, list, planner, calendar
Choose from various project planning methods: deadline, planner, Kanban, calendar
Gantt charts
Tasks in Bitrix24 support all four dependency types: Start to Finish, Finish to Start, Start to Start, Finish to Finish
5
Task focus mode
If you have to deal with a lot of tasks, enable the autofocus mode to let the system filter them automatically for you.
Sort tasks by recent activity
View overdue tasks in one click
Click the red counter to view overdue tasks.
View tasks with new comments
Mobile tasks for iOS and Android
Bitrix24 tasks are easily accessible on iOS and Android devices
Task collaboration
Observers and participants
Bitrix24 users can be assigned various task roles, depending on desired level of involvement: participants are responsible for assisting in task completion, while observers only get updates about task progress and changes
Custom assignee for each point on a checklist
Create check lists inside tasks for easy progress tracking
Subtasks
Tasks inside Bitrix24 can be divided into subtasks, connected to a single parent task
Task time tracking (manual)
Task status summary
Create tasks that require a task status summary upon completion. Any comment can be marked as summary. Just click the task to see how well the employee performed.
Rate task
Rate completed tasks as satisfactory or unsatisfactory
Task control
Allows to restrict task completion before approval
Task efficiency (KPI)
Automated dashboard that shows what percentage of tasks were completed by each user on time and without objections
Restore deleted tasks from recycle bin
Restore deleted CRM records from the recycle bin
Integration with CRM
Associate tasks with CRM deals; create tasks directly from deals.
Integration with Calendar
Show tasks in the calendar as a visual cue when planning further tasks and events.
Integration with Email (email-to-task conversion)
Ability to create tasks from incoming emails
Project management
Public projects
Public projects are visible to everyone. Any user can access project information.
Private projects
Private projects are visible to everyone in the project list, but any kind of access and membership is invitation only.
Hidden projects
A hidden project is visible to its members only. Membership is invitation only.
Project start/end dates
Add start and end dates to projects inside Bitrix24
Project owner
Projects in Bitrix24 come with owners and moderators
Project view modes: Kanban, list, planner, calendar
Choose from various project planning methods: deadline, planner, Kanban, calendar
Gantt
Tasks in Bitrix24 have dependencies and can be arranged in Gantt charts for easy planning and deadline movements
Communications in projects
Chats and video calls with all task/project participants
Use video calls and chats to discuss tasks and other project related topics.
Project focus mode
Use counters as visual reminders for outstanding tasks and other things that needs to be done.
Sort projects by recent activity
Never miss an important task or comment. All tasks with updates and new comments are automatically moved up to the top of the list.
View overdue projects in one click
Click the red counter to view projects with overdue tasks.
View projects with new comments
Stay updated on discussions in Tasks - click on the green counter to view all tasks with new comments.
Professional task & project management
Task time tracking
Plan time and track actual time spent on task completion
Supervising section in tasks
Allows supervisors to view all tasks of their subordinates in one place
Delegate tasks
Re-assign a task to another responsible person, can be done individually or in bulk
Skip weekends and holidays when planning
Option that limits task time planning to workdays and business hours only (e.g. a 16-hour task will require two workdays to complete)
Project templates (copy projects/workgroups)
Save the time on configuring a new project by cloning an existing one. Project preferences and members will be copied to the new project.
Custom fields
Every business is special, which is why it makes perfect sense to have fields in Tasks that are unique to your line of business, e.g. "localization" or "testing" if you develop software.
Tasks access permissions
Access permissions in projects
Assign access permissions to individual users or departments.
Task automation
Recurring tasks
Tasks that are easily and automatically created from templates, including regularly repeating ones (e.g. weekly or monthly tasks)
Templates with subtasks
If your team often has to deal with similar tasks, creating a template (with all the subtasks inside) will help them to save plenty of time and hassle.
Template sharing
Template sharing
Flows
Task flow is a methodology to organize connected tasks and automate task routing within a department or a project. This ends up in a more even distribution of workload.
Task pending time
The task creator can easily see the current workload and estimate task completion time.
Planned completion time
Analyze current workload and efficiency to make an estimation of task completion time.
Task distribution
You can set up an automated task distribution algorithm or assign tasks manually.
Flow team efficiency
Make the team being overextended and overdue on the tasks easily seen.
Task transfer between flows
Flow efficiency
CoPilot in Flows
Mobile flows in iOS and Android
Create and track tasks in the flows on any device.
Task automation rules
Enable automation rules and triggers inside tasks
Integration with workflows
AI in tasks – CoPilot
Create task description
Use CoPilot to create a tasks description.
Create task checklist
Use CoPilot to create a checklist for the task.
Explain task
Use CoPilot to simplify an overly complex task description.
Summarize task
Use CoPilot to create a task summary.
Summarize task comments
CoPilot will analyze task comments and highlight key points.
Analytics and reports in tasks
My workload and efficiency
Workload and efficiency
Task completion time
Flow tasks and efficiency
Report builder
Sales intelligence reporting engine
BI Builder
Create analytical reports from the CRM data.
Scrum
Implement your project in small steps while communicating with your team as you go. Add video calls, chats, calendars, Drive and online documents to your project management arsenal.
Scrum teams
Create teams to complete projects using the scrum methodology.
Maximum number of teams
Maximum number of scrum teams is different for the different plans.
10
20
Sprint planning
Pick and add to the sprint the tasks your team is capable to complete on time.
Backlog
Pending tasks are put to the backlog. Select the most urgent tasks and add them to the sprint.
Active sprint management
Follow the status of the active tasks. This information is visible to all project members.
Team velocity
Give tasks story points to evaluate their complexity.
Burndown chart
A burndown chart shows the tasks that are yet to be completed.
Epics
Projects can be grouped into epics. Analyze how resource consuming they are.
DoD
Specify task completion criteria to help an assignee evaluate their result before marking the task as completed.
Team meeting planning
Create recurring meetings in the Calendar to plan the sprint and report results.
Team chats
Create team chats to synchronize cross-project tasks.
Comments in tasks
Discuss project progress in the chats. You can create a chat or a meeting directly from the task you're engaged in.
Start video call from task in one click
Use video calls to discuss tasks and make them complete faster.
Kanban in Scrum
Use Kanban to organize tasks on the sprint.
Searchable in tasks with filters (max number)
Tasks
Maximum number of searchable tasks for each plan
1 000
100 000
200 000
Unlimited
Unlimited
CRM
Unlimited leads
Add as many leads as you want. Never lose a customer again.
Unlimited deals
Unlike other vendors, Bitrix24 comes with unlimited deals (opportunities) in all plans.
Unlimited contacts
Unlike other vendors, Bitrix24 comes with unlimited contacts in all plans
Estimates (unlimited)
Estimates inside CRM, can be saved as PDF files and/or emailed
Invoices (unlimited)
Invoices (bills) inside CRM, can be saved as PDF files and/or emailed
Convert lead to contact, company, deal
Create contacts, companies or deals from leads in one click
Convert deals to estimates
Convert deal to invoice
Convert estimates to deals and invoices
Create deals and invoices from estimates in one click
Product catalog
Product catalog inside CRM
Catalog items
Unlimited
3 000
5 000
500 000
Unlimited
Products published on sites
100
1 000
3 000
5 000
5 000
Catalog access permissions
Services in catalog
Pipelines
Visual representation of a sales process divided by stages; fully customizable with ability to create different pipelines for different sales processes
1
5
10
20
Unlimited
Tunnels
Sales automation tools that move a customer from one pipeline to another according to set rules
Custom fields
Every company is unique and sometimes you need to have custom fields for your CRM. Bitrix24 gives you just that.
Required fields by stage
Configure required fields for each stage
Fields visible to selected users
Keep certain CRM fields hidden to ensure confidentiality
Contact Center
Connect different communication channels to your CRM (phone, email, live chat, Facebook, Instagram, WhatsApp, etc.) to manage all your client interactions from a single dashboard.
Telephony
Connect your phone to Bitrix24 CRM and have every incoming call recorded and added to your CRM as a new deal.
Email
Connect your email to Bitrix24 CRM. All the emails from new clients will be automatically saved as deals while emails from your existing clients will be attached to the respective deals.
CRM forms
Collect requests from your clients on your website and have the information added to your CRM.
Facebook, Instagram, etc.
Connect your social media accounts and messengers to receive incoming messages from your clients directly in Bitrix24. Any chat can be automatically turned into a deal and the message history is saved in CRM.
Client management
One cannot underestimate the importance of planning in client management. Bitrix24 CRM will always remind you of an important client appointment or unfinished task.
Planning activities
Activities help you schedule and build up collaboration with clients. Any meeting, comment, timely notification, or a call, managed by CRM, results in a swift and successful closing of a deal.
Participants in Tasks
Set tasks within a Deal and manage deadlines easily with Bitrix24.
Video calls, Zoom
The official Bitrix24 Zoom integration allows you to create a Zoom meeting and invite a client right from a deal.
Automatic dialer
Automatic telephony dialer inside CRM
Comments
CoPilot in CRM
AI Speech analytics and Sales scripts
Call transcript and automatic field completion
CRM document templates
Create invoices, estimates, shipping manifests, and other documents right from a CRM deal. Use our default templates or upload your own
Maximum template file size
The limit for the maximum size of a document template file in your CRM
2 Mb
2 Mb
2 Mb
2 Mb
Access permissions for document templates
Set custom access permissions for individual users, depending on their role/position
Proactive CRM
Open slots in CRM
Custom stages/statuses
Easy creation of custom stages and statuses for any sales process
Access permissions to change sales funnel custom stages
Timeline
Chronological log of all activities, actions and changes for a given CRM record
Recycle bin
Storage place for deleted CRM records that may need to be recovered
Restore from recycle bin
Restore deleted CRM records from the recycle bin
Keep deleted files in recycle bin
30 days
30 days
30 days
30 days
30 days
Recurring deals
Deals that are automatically created with a set frequency (e.g. monthly or annual subscriptions)
Recurring invoices
Invoices that are automatically created with a set frequency (e.g. monthly or annual subscriptions)
Automatic duplicates detection
CRM duplicate control master (duplicate search)
Our system will automatically merge all the contacts or companies that have duplicate emails, phone numbers, or other data.
Resource booking for appointment scheduling in CRM
Schedule appointments and book resources inside CRM
Zoom integration
Schedule Zoom meetings with your clients directly from Bitrix24 CRM.
Google maps in CRM
Google maps in custom fields
Integration with Google Maps inside CRM for address visualization
Observers inside deals
Observers are notified about any deal changes without an active participation in that deal
Chat inside CRM
Create private group chats inside CRM for quick communicaton and problem resolution
CRM form templates
CRM access log
Chronological log of all logins inside CRM for all users
CRM analytics
Compresensive set of analitycal reports inside CRM
Max number of leads, deals, contacts or companies included in CRM analytics reports
Upper limit for CRM records allowed for CRM analytics for each plan
1 000
100 000
100 000
100 000
200 000
Sales and marketing automation
Bitrix24 CRM will automatically distribute client requests among your team members, send an email to the right client, generate an invoice, or change the person responsible for a particular deal.
Automation rules and triggers
Complete sales automation based on rules and triggers for desired actions
5
Business process automation in CRM
Creation of workflows for sales automation inside business process designer
Smart Process Automation (SPA)
Bitrix24 features plenty of business process automation capabilities (rules, triggers, RPA) to help you save time and money on routine operations.
Webhooks for rules/triggers
Integrate third party solutions into the sales automation process using webhooks
Edit rules/triggers in workflow designer
Full customization of rules and triggers for sales automation inside business process designer
Automation rule test mode in CRM deals
CRM.Payment and Delivery
Take orders & accept payments directly in your CRM
Inventory management
Warehouses
Process warehouse operations and do all necessary paperwork inside Bitrix24: stock receipt, adjustment and transfer; write-offs, sales and reservations.
Unlimited
Unlimited
Unlimited
Unlimited
CRM Integration
Process orders, track current product stock, reserve products and create paperwork right inside the deal view pane. You won't have to mark the goods as sold manually; everything is covered by the system.
FIFO and Average costing methodologies
Gross profit and gross margin reports
Inventory management access permissions
Searchable in CRM with filters (max number)
Leads
Maximum number of searchable leads allowed for each plan
200 000
Unlimited
Unlimited
Deals
Maximum number of searchable deals allowed for each plan
1 000
100 000
200 000
Unlimited
Unlimited
Contacts
Maximum number of searchable contacts allowed for each plan
1 000
100 000
200 000
Unlimited
Unlimited
Companies
Maximum number of searchable companies allowed for each plan
1 000
100 000
200 000
Unlimited
Unlimited
Invoices
100 000
200 000
Unlimited
Unlimited
Estimates
200 000
Unlimited
Unlimited
Number of deals for searching and filtering in Contact and Companies fields
Total amount of deals in all your pipelines for searching and filtering by deals in contact and company fields (excluding email and phone fields). If you exceed this number of deals, searching and filtering in such fields is restricted.
1 000
50 000
50 000
50 000
100 000
Number of deals for searching and filtering by observers
50 000
50 000
100 000
CRM access permissions
Set and limit CRM access for each user depending on their role and assigned permissions
Data import/export and integrations
Import via CSV
Easy CRM data upload via CSV
Migrate from other CRM
Automated CRM data migration from other vendors to Bitrix24 CRM
Import contacts from vCard, Gmail, Outlook, Yahoo! Mail
Easy contact upload from vCard, Gmail, Outlook, Yahoo! Mail
Export contacts to CSV, Excel, Outlook
Easy contact export to CSV, Excel, Outlook
Booking new
Booking automation with auto reminder, overbooking, resource dependencies and waitlist system.
Schedule
Auto reminders and confirmations (SMS, WhatsApp)
Resource bundles
You can make certain resources available for booking only if paired with other resources. For example: a car and a car driver.
Multiple bookings
Create multiple appointments in advance for efficient resource planning.
Unconfirmed bookings counters
Booking cancellation via link
Waiting list soon
Overbooking soon
Customer base in CRM
New contacts are saved automatically to the CRM.
Resource booking inside CRM
CoPilot
CoPilot in chat
CoPilot Follow-Up soon
Use CoPilot to make your meetings more productive: have it evaluate communication efficiency, highlight key points and provide feedback.
Call summary
Meeting assessment
Recommendation on further actions
Summary and transcript
CoPilot in feed
CoPilot in CRM
AI Speech analytics and Sales scripts
CoPilot will analyze the customer phone call and match it against a sample script, assess the quality of service and send a report to the supervisor.
Call transcript and automatic field completion
CoPilot will analyze customer call recording, highlight key points and fill out missing fields in the CRM entry.
CoPilot in tasks
CoPilot in Flows
CoPilot in email
CoPilot site builder soon
Have CoPilot create a website for you in just a few clicks. Provide a brief description and answer CoPilot's questions while it's creating a design and texts, adds or generates images and forms.
CoPilot in sites (text)
CoPilot in sites (images)
CoPilot in Product catalog
Use CoPilot to create product descriptions for better sales.
CoPilot group chat
Prompt library
CoPilot roles
Custom CoPilot roles
Contact center
Email copy storage
Number of days Bitrix24 stores copies of imported emails that aren't used anywhere
Emails from CRM (per month)
Maximum number of outgoing emails allowed per account for each plan
10 000
50 000
100 000
250 000
500 000
1 000 000
Inboxes per user
Maximum number of inboxes a single user can connect for each plan
1
5
10
10
Initial email synchronization and storage limit
Time period in which email data is fetched during initial synchronization (i.e. all emails within the past 30 days)
7 days
30 days
90 days
90 days
Built-in telephony
Bitrix24 comes with built-in telepony, no setup or integration required
CRM forms
Create website contact forms that are automatically integrated with Bitrix24's contact center
Remove "Powered by Bitrix24" in CRM forms and live chat
Call back widget
Create website call back request forms that are automatically integrated with the Bitrix24 contact center
Live chat
Create a website chat widget that is automatically integrated with Bitrix24's contact center
Website widget
Live chat, call back request and contact form in a single widget
Open Channels
Bitrix24 is an omni-channel contact center that allows you to connect multple communication channels
1
2
10
Unlimited
Unlimited
Facebook
If you get a message from your client on Facebook, it will instantly appear in your CRM, as well as the client's contact details and message history.
Instagram
Enable our official Instagram integration and reply to DMs from your clients directly from Bitrix24. You can also generate and send payment links, react to comments, and launch targeted ads.
WhatsApp
Create a chatbot to reply to messages from your clients in WhatsApp.
Telegram
If you get a message from your client in Telegram, it will instantly appear in your CRM, as well as the client's contact details and message history.
Viber
Create a chatbot to reply to messages from your clients in Viber.
Apple Business Chat
Use the native iMessage service to communicate with Apple users.
Instant WhatsApp
Assist your customers with their orders and accept payments inside WhatsApp. The Instant WhatsApp feature is available out-of-the-box for any website, no additional configuration necessary.
Queueing and request processing rules
Distribute requests from clients among your team to increase efficiency.
Client conversation rating
Ability to rate live chat conversations by customers to ensure agents are doing a good job
Call statistics
Our reports will help you to identify the peak load and how many missed calls you have.
Open Channel analytics reports (chat statistics)
Set of comprehensive reports for contact center usage including number of inquries, average response time, satisfaction ratings, etc.
SIP connector for third-party telephony integrations
Integrate office or cloud hosted PBX with your CRM (SIP connector is purchased separately)
CRM integration
Process incoming requests in CRM, use contacts to grow your sales.
Bitrix24.Market (600+ apps)
Enhance your Bitrix24 with useful apps and extensions from our Market: download landing page templates, payment system integrations, chat bots, and more.
Open channel settings
Workhour settings
Business hour settings when consultants are available for live chat
Request contact information
Automatic request of website visitor contact information, such as name, email or phone number
Personal data processing warning
Notification that informs that personal data is being collected and is going to be used for defined purposes
Route chat to all distribution mode
Incoming chat is distributed to all agents who are online simultaneously to ensure the quickest response time
Supervisor conversation rating
Ability to rate live chat conversations by supervisors to ensure agents are doing a good job
Canned replies
Pre-set answers to most frequently asked questions
Conversation transfer between employees
Transfer conversation from one employee to another
Conversation transfer between Open Channels
Transfer conversation from one channel to another (ie. sale to support)
Automated replies
Automated replies for incoming messages (greetings, goodbyes, waiting)
Export data to Excel
Export open channel data to an Excel file
Channel access permissions
Set and limit open channel access for each user depending on their role and assigned permissions
Telephony settings
PBX integration via Rest API
Connect to third-party telephony providers via Bitrix24 REST API
PBX integration via SIP connector
Connect any third-party telephony provider that uses SIP standards (SIP connector is purchased separately)
Unlimited incoming/outbound lines
Unlimited incoming/outbound lines means that multiple users can make/receive phone calls at the same time from/to a single phone number
Call routing
Automatically distribute calls between employees according to set rules
Call transfer
Transfer calls between employees manually or automatically
VoIP phone sets
Easy integration of VoIP/SIP phones with Bitrix24
Internal extensions
Create internal phone number extensions for employees
Workhour settings
Business hour settings when consultants are available for live chat
Voicemail and greetings
Custom or default voicemail and greeting message
Call to all distribution mode
Incoming call is distributed to all employees who are online simultaneously to ensure the quickest response time
Missed call forwarding
Automatically forward unanswered phone calls to available employees
Call intercept
Ability for other employees to intercept incoming phone call made to another person who is not available
Match number to source (CRM)
Connect different phone numbers to different traffic sources
Export call details to Excel
Export call details data to an Excel file
VoIP phone intercept
Ability for other employees to intercept incoming phone call made to another person who is not available
Automatic dialer
Automatic telephony dialer inside CRM
Client conversation rating
Ability for customers to rate assistance they received via phone
IVR (voice menu)
Create interactive voice response menus
2 levels
2 levels
Unlimited
Unlimited
Call recording (per month)
Automated call recording and recording storage for phone calls made via Bitrix24 telephony
Unlimited
Unlimited
Unlimited
Unlimited
Queue groups
Number of employee groups responsible for answering an assigned number
Unlimited
Unlimited
Unlimited
Unlimited
Queue group size
Maximum number of employees allowed per queue group
Unlimited
Unlimited
Unlimited
Unlimited
Automatic call transcription
Automatic transcription for mp3 call recordings to text files for easy reading/searching
$
$
$
$
Telephony access permissions
Ability to set and limit telephony access for each user depending on their role and assigned permissions
Call recording playback speed
Bitrix24.Sign
Number of documents
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Certificate of completion
Integrity Check
Templates
Storage for signed documents
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Access permissions
CRM integration
Automation
Signature party IDs
Email
SMS
WhatsApp
Signature party notifications
Email
SMS
WhatsApp
e-Signature for HR
Employee simple electronic signature
Company simple electronic signature
HR workspace
Send and Sign
Document editor
Max users per document
Unlimited
Unlimited
Basic automation
Automation rules and triggers
Custom document signing providers
Sites and landing pages
Temporary restrictions may apply
Simple visual website builder
Create stunning websites that sell in just a few clicks using Bitrix24's convenient website builder.
Responsive website design for different devices, including mobiles/ tablets/ PCs
Your website will automatically adapt to different devices.
Site templates (created by Bitrix24)
Choose a template that suits your business and edit it to make it your own!
Site templates (from Bitrix24.Market)
If you need a specific pre-made block (such as a block with reviews or a photo gallery), you'll find lots of different templates for your needs in our library.
Superblock
Totally flexible website block design: add, delete, or move elements around. No matter what changes you make, the new blocks will look great on any device.
CRM form designer
Create website forms with our easy CRM Form Designer. E.g callback or appointment forms.
Image editor
Edit images without the need for any extra apps or image editors. Crop images, change their size, add filters or texts.
Dynamic blocks
Use dynamic blocks inside Bitrix24 sites and landing pages
Sites
Maximum number of websites available for publishing
10
10
Unlimited
Unlimited
Websites for sales teams
Generate more sales with websites and landing pages. Add a web form to your website and your clients' and leads' contact details will automatically be added to the CRM.
Websites for marketing teams
Launch ad campaigns quickly, promote specific items, and drive traffic to your website from campaigns.
HR / recruitment websites
Tell website visitors about your company and list job opportunities. Collect and process prospective candidates' data in your CRM.
Web pages
Bitrix24 Sites come with unlimited web pages
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Copy web pages
Copy web pages inside a Bitrix24 account
Website storage
Some websites will require more storage - for example, if you need to upload a lot of hi-res images or video footage. Choose the plan that works best for you depending on how much storage you'll need.
5 GB
24 GB
100 GB
1 024 GB
3 TB
Free website hosting
Don't spend a dime on website hosting! Bitrix24 lets you create your own site and host it absolutely free of charge AND you can use your own registered domain name without any additional costs.
Website address in bitrix.site domain
Create and host your website using the bitrix24.site domain absolutely free of charge.
Use own domain
Connect your own domain to websites and landing pages created in Bitrix24
Website widget
Add a chat widget or website form to your website. All your leads' contact details will automatically be added to your CRM.
CRM forms
Bitrix24 sites and landing pages are automatically integrated with CRM forms
Call back widget
Create website call back request forms that are automatically integrated with the Bitrix24 contact center
Website live chat
Bitrix24 sites and landing pages are automatically integrated with a live chat widget
Social networks and messengers
Connect different social networks and messengers and allow clients to reach out via the communication channel that works for them.
Add to CRM
All requests from websites, widgets, and messengers are automatically added to the CRM. Ad campaign data is automatically added to the Sales Intelligence module. All of this will help you analyze how effective each campaign is.
Automatically track customer journey inside CRM
Your CRM can track each client's customer journey prior to making a purchase or leaving their contact details. For example, you'll be able to tell which ads they clicked on or which website pages they visited.
Google Analytics
Connect a Google Analytics account to Bitrix24 sites and landing pages
Google Maps
Integration with Google Maps inside Bitrix24 sites and landing pages for address visualization
Cookie consent
All websites use cookies. Notify users by adding a banner to your website.
Insert HTML or JS
Insert HTML or Java Script code inside Bitrix24 sites and landing pages
Site import
Import websites from other Bitrix24 accounts
Site export
Transfer your websites across multiple Bitrix24 accounts
CoPilot site builder soon
Create a new site with CoPilot in only a few clicks. Provide a basic description of what you expect; CoPilot will come up with a design, texts, images and forms.
ImageAssistant AI
TextAssistant AI
Site builder access permissions
Set and limit site builder access for each user depending on their role and assigned permissions
Remove "Powered by Bitrix24" branding
Removal of Bitrix24 branding for sites and landing pages
E-commerce
Online Stores
1
1
5
10
Unlimited
Orders
Bitrix24 stores come with an unlimited number of orders
100
Unlimited
Unlimited
Unlimited
Unlimited
CRM Store
Create a beautiful, easy-to-use, mobile- and desktop-friendly online store in just 2 minutes.
100 orders
Products
Upper limit for the number of products in a Bitrix24 store for each plan
Unlimited
3 000
5 000
500 000
Unlimited
Products published on sites
100
1 000
3 000
5 000
5 000
Checkout scripts
Give your clients a chance to choose what they prefer: they can place the order themselves or leave their phone number and wait for a sales rep to get back to them.
Self-service payments
Clients can click on the payment link that you send them and choose the option that works for them - credit/ debit card, Apple Pay, Google Pay, cash on delivery.
Callback
Customers will appreciate the new, streamlined ordering process: all they have to do is leave their phone number and name.
Process orders in CRM deals
Process orders in your CRM and organize deliveries.
Client and order info in CRM
All client history including chats, preferences, and viewed items are saved inside the CRM.
Client call recordings
Call recordings are automatically saved to their respective CRM element card (whether this is a Lead, Deal, or Contact card). You can then play them back at regular speed or speed up the recording.
Client communication history
View the entire history of each Lead, Deal, Contact or Company - including their orders, chat history, files, and call recordings. Tailor your sales approach based on this data.
Automatically process orders with CRM rules
Leave the routine stuff to automation rules, while you spend more time on working with clients and boosting sales.
Payment processing
Integrations for popular payment processing providers
Access Permissions
Set and limit online store builder access for each user depending on their role and assigned permissions
Coupons
Ability to create coupons for a Bitrix24 store
Cumulative discounts
Automatically apply discounts when total spent amount exceeds assigned values
Automation rules
Automate order processing inside a Bitrix24 store
Fixed shipping cost
Apply fixed shipping costs to order total
Shipping costs calculator
Automatic calculations for shipping costs based on delivery address, package weight and other parameters
Inventory management (documents)
Inventory management for Bitrix24 stores, including printable order processing documents
Online store import (without catalog)
Import online stores from other Bitrix24 accounts
Online store export (without catalog)
Transfer your online stores across multiple Bitrix24 accounts
Revenue
Bitrix24 stores come without any limits on revenue
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Transaction processing
Bitrix24 doesn't take any transaction processing fees
0%
0%
0%
0%
0%
Marketing
Customer segmentation in CRM
Group customers in segments based on common criteria, such as age, gender, type of purchase, etc. Create personalized ad campaigns to boost customer loyalty and grow sales.
Import your own segments
Upload your own customer segments to Bitrix24 CRM to run email marketing, voice broadcasting, and other types of ad campaigns.
Segment-based sales generator
Our CRM will automatically create customer segments for you to stimulate repeat sales. Launch email marketing campaigns to inform your customers of upcoming sales or new arrivals.
Segment-based marketing
Create email marketing and other types of campaigns in Bitrix24 and track their results.
Bulk email
Maximum number of emails that can be used for email marketing for each plan
50 000
100 000
250 000
500 000
1 000 000
Bulk SMS
Maximum number of phone numbers that can be used for SMS marketing for each plan
Robocalling
Our system will automatically deliver a pre-recorded message to the clients from your CRM. A nice way to inform your clients of upcoming sales and promotions.
Telegram
Reach out to your clients on Telegram. One thing though - you can send messages only to those who have contacted you before.
Facebook messenger
Reach out to your clients on Facebook Messenger. One thing though - you can send messages only to those who have contacted you before.
Instagram Direct Messenger
Reach out to your clients via Instagram Direct. One thing though - you can send messages only to those who have contacted you before.
WhatsApp
Reach out to your clients on WhatsApp. One thing though - you can send messages only to those who have contacted you before.
Viber
Reach out to your clients on Viber. One thing though - you can send messages only to those who have contacted you before.
Bulk messaging (Contact center)
Maximum number of instant message recipients that can be used for IM marketing for each plan
Voice broadcasting
Maximum number of phone numbers that can be used for robocalling for each plan
Audiences
Create a customer segment in Bitrix24 and launch ads targeted specifically at it. For example, this could be a segment of customers who purchased something from you last month or people who visited your recent event. A great way to optimize your ad expenses.
Google Ads
Launch an ad on Google Ads targeted specifically at a certain client segment. A great way to optimize your ad expenses.
Facebook
Launch an ad on Facebook targeted specifically at a certain customer segment. A great way to optimize your ad expenses.
Lookalike audiences search
A quick and easy way to find new customers. Just export your contact list from CRM to Facebook. The service will help you find users who match the parameters of the leads in your CRM and launch ads targeted at them.
Lookalike audiences (Instagram)
CRM Marketing will help you find users on Instagram who match the parameters of the leads in your CRM and launch ads targeted at them.
Lookalike audiences (Facebook)
CRM Marketing will help you find users on Facebook who match the parameters of the leads in your CRM and launch ads targeted at them.
Retargeting in ad networks
Ability to run a retargeting campaign based on contact information stored inside CRM
Facebook advertising
Launch Facebook ads directly from Bitrix24. Just connect your account, set up a campaign, and submit it for approval. Once it's ready to go, the service will launch your ads while you will get a steady influx of new leads.
Advertising automation rules in CRM
Launch ads automatically for the leads that get added to your CRM. You can have them launched automatically, or when a deal is moved to a certain stage, or depending on the client's actions (e.g., after submitting a form on your website).
Email editor
Use our block-based editor to create compelling emails that sell - no coding skills required.
Email unsubscribe service
Add the "Unsubscribe" button to your emails to comply with local regulations. If a client of yours does not wish to receive emails anymore, they can easily unsubscribe from your mailing list(s).
Email templates
Pick a readymade template to use for your campaign or customize it to your liking (change texts, add your own contact details, etc.). We have plenty of amazing templates for any occasion - whether it's your client's birthday or the final day of your sale.
Access permissions
Give your employees access only to the tools they actually need for work
Sales intelligence
Automatic customer journey tracking
Bitrix24 CRM allows you to track the customer activity that preceded their interaction with your brand (e.g., which of your ads they saw, which banners they clicked on, or what web pages they visited).
Sales Intelligence widget for your websites
Shows how many calls and emails your website generates. This allows you to see which pages perform better and get ideas for increasing their efficiency.
Customer journey (from initial contact to deal in CRM)
Track the customer's journey from awareness to purchase.
Custom traffic sources
Add custom traffic sources into reports to track the effectiveness of all advertising campaigns
Analytical reports
A great way to find out which of your ads perform better than the others.
Ad payback analysis
Track your marketing campaign results to see which of your channels and ads perform better. A great way to optimize your marketing expenses.
Traffic analysis
Allows you to analyze the incoming traffic generated by your ads from different sources (Facebook, Instagram, Google ads) and see which sources produce higher conversion rates.
Keyword analysis in Sales Intelligence (Google Ads)
Get a full breakdown of your keyword performance, including impressions, actions, CTR, cost, and ROI.
Automated ad management
Instagram
You can have our system automatically turn your Instagram ads on and off depending on their efficiency. A great way to optimize your ad expenses.
Facebook
You can have our system automatically turn your Facebook ads on and off depending on their efficiency. A great way to optimize your ad expenses.
Call tracking
Assign different phone numbers for different advertising channels and track each channel's performance by tracking phone calls made to those numbers
Offline ad tracking
Bitrix24 CRM can automatically track the efficiency of your offline marketing campaigns (e.g., a local radio ad, billboard, TV commercial, or something along those lines).
Max number of leads, deals, contacts or companies included in Sales Intelligence reports
Maximum number of CRM records allowed for Sales Intelligence reports for each plan
1 000
100 000
100 000
100 000
200 000
Workflow and business process automation
Workflows
Automate work processes and save time on routine tasks.
Invoice payments
Confirm invoice payments quickly and easily online - no signatures or paperwork required.
Vacation leave
Get your annual leave approved in less than a minute! Just set your supervisor and the responsible payroll accountant.
Business trips
Automate everything business-trip related: from the trip itself to travel tickets.
Outgoing documents
Your employees will be able to simplify the process of sending a document - it will be directed to the responsible person who will then register it and send to the intended receiver.
Expense approval
Get quick approvals for expenses. Requests can be approved, declined or require additional information. All status changes are logged automatically.
Custom business processes
Create your own business processes with custom approval sequences and responsible people. Automate your business without writing a single line of code.
Business process designer
Create any custom workflow inside business process designer
Feed workflows
Use workflows, such as annual leave request or expense approval, via Feed
Smart Process approval from mobile app
Use the mobile app to approve Smart Processes such as invoices, vacation leave, and more.
Specify timeframe for recording events in workflow test log
7 days
7 days
Automated solutions
Automated Solution is a specialized workspace with customization and automation options designed to accommodate the work of various departments (e.g., HR).
Automated solutions seats
20
150
Smart Processes
In Bitrix24, you're not limited to just deals, leads and estimates, create new entities according to your company's needs and automate these.
Smart Process limit
150
1 000
Hiring automation
Create and automate job vacancies using Smart Processes.
Create custom Smart Processes
Create your own Smart Processes and customize them according to your company's needs.
Smart Process stages
Create custom stages for Smart Process Automation and control the way the elements move from one stage to another on the Kanban board. Set up access permissions and specific triggers and rules for each stage.
Business Processes Tunnels
You can create multiple pipelines and connect into sales tunnels for further automation. Each pipeline has own unique stages, elements and access right settings.
Custom Smart Process fields
When creating a Smart Process you don't have to use the pre-defined fields - you can create your own from scratch, depending on your needs.
Smart Process details
Create and edit Smart Processes - add new fields and stages, create new tasks, and add important info to the Smart Process description.
Event timeline
Track Smart Processes in real time: watch them move through stages from creation to completion and view activity details.
Document generator
The system will generate and fill in documents, depending on the Smart Process' stage. Your employees no longer have to waste time on routine document work.
Connection with other Smart Processes and CRM
Bind Smart Processes to Leads, Deals, invoices etc. For example, in order to see a list of your clients' contact details inside the Process.
Automation rules and triggers
You can fully automate any Smart Process by using rules and triggers for any process element. For example, automatically send notifications, emails, create tasks or change the responsible person.
Manage access permissions
Configure access permissions to specific sections of Smart Processes. This helps give each employee access only to what they need for work.
Rules and triggers
Automate sales without writing a single line of code! CRM rules and triggers will automatically launch ad and email campaigns, create an invoice or document, and move a deal through different stages.
Automation of tasks and projects
Automate tasks and projects. Set up triggers and Bitrix24 will send you notifications, create future tasks and move deadlines.
Number of RPA processes
More automated processes = less routine work
1
1
5
Unlimited
Unlimited
Workflows in mobile app
SPA in mobile app
Records management
Create any custom workflow based on records
Enhanced administration
Get full control over your data, permissions, and security settings on our higher-tier subscription plans.
BI Builder
Dashboard editor
Rows per data table
1 000 000
5 000 000
10 000 000
Number of dashboards
Unlimited
Unlimited
Unlimited
Dashboard update frequency
1 hour
1 hour
1 hour
Roles
Third-party connectors
Advertisement account connectors (Google, etc.)
Import CSV files
BI Analytics
Use Google DataStudio or Microsoft PowerBI to analyze data you collected in your Bitrix24. Every possible report is always at hand.
Report row limit
10 000
10 000
100 000
250 000
500 000
1 000 000
Multiple branches
A set of tools to help you manage a network of regional branches, offices, or franchises.
Centralized branch management soon
Manage various Bitrix24 accounts from a single, centralized master account: transfer employees, manage activity, create unified BI reports, and more.
Branch structure
Head Bitrix24 account in charge of all branch accounts
Bitrix24 (Enterprise plan) - from here, you can connect different branches (from existing or newly created Bitrix24 accounts)
Unlimited branch accounts
Linking existing Bitrix24 accounts to head Bitrix24 account
Each branch selects own paid plan
To test-drive our branches, you can activate the 15-day all-access trial mode, which unlocks all of the Bitrix24 features
Each branch is able to pay for own subscription
Basic features
Independent CRM, Tasks, Feed, Workflows and other tools for each branch
Complete data isolation
The users of a particular Bitrix24 branch account do not have access to the information on the other branch accounts, unless given specific access permissions by the administrator of the head Bitrix24 account
Ability to manage branch account settings by head Bitrix24 admin
Separate employee directory and org structure for each branch
To give a particular user access to a different branch, the administrator has to invite that user to the branch and set the appropriate access permissions
User access permissions for branch and head Bitrix24 accounts
Switching between branch accounts according to access permissions
Single notification center for multiple branch activities - tasks, CRM, new messages, etc. soon
Users can view the activity in the different branches they've been given access to by simply following the counters in the branch menu
Unified BI analytics inside head Bitrix24 account for all branches soon
Desktop app multibranch support
Mobile app multibranch support
Branch access permissions
Access to all branch accounts by head Bitrix24 account admin
Delegating branch access management rights
Branch account admin management
Invite user to specific branch soon
User access permissions specific to branch
Dismiss user from all branch accounts
Disconnect from branch structure
Infrastructure
Optimized multiuser infrastructure
Bitrix24 accounts are located in two independent geographically distributed data centers. Infrastructure settings optimize load distribution between all service users for best performance.
Complete data isolation
Uninterrupted service during system and infrastructure updates
High performance enterprise cluster
High performance Enterprise cluster infrastructure provides speeds up to 10X even with intensive use, large data volume and numerous users online.
Up to 10X faster
Two geographically distributed data centers (All data is stored in SOC compliant AWS data centers)
Cloud Enterprise users are hosted in two different dedicated geographically distributed data centers.
Master-master configuration
Dynamic load balancing
Dedicated database
Dedicated infrastructure guarantees your performance is not affected by other users.
Dedicated application server
Dedicated infrastructure guarantees your application performance is not affected by other users.
Increased Rest API performance
Cloud Enterprise users enjoy 2.5 higher Rest API limit compared to other plan users, by processing 5 requests per second. Bursts up to 250 requests will lead to 5 request per second limit.
SLA guarantee
99,95%
Data encryption
24/7 monitoring
24/7 infrastructure monitoring
Rapid response to incidents 24/7
Extended monitoring
Automatic data backups
Data and infrastructure backups
Backup storage period
7 days
7 days
7 days
7 days
30 days
Restore backup to specified date by request
Enterprise pack
Encryption at rest
Your Bitrix24 data is transferred and stored in an encrypted form (AES-256) for additional security
Support
Online training
Tooltips
Use tooltips to navigate your way through various tools inside Bitrix24.
FAQ
We have a comprehensive FAQ section that covers all of the aspects of Bitrix24. Featuring detailed instructions, how-to's, demo videos, and screenshots, this section will provide answers to 95% of the questions you might have.
Video tutorials
Watch our tutorials to learn how to get the most of your Bitrix24.
Webinars
Watch our free tutorials to learn how to get the most of your Bitrix24.
Chat with tech support
Contact our support team and submit your questions via live chat.
General consultation
Our online support team will help you to set up your account right and master Bitrix24.
Technical consultation
Get professional help from our technical specialists to quickly solve any issues you might encounter.
Restore from backup
Something went wrong in your Bitrix24? Important data got lost? Contact our customer support to restore your account to the previous version.
Connect your own domain
Use your own third-level domain (e.g. crm.company.com) instead of a Bitrix24 account URL (e.g. something.bitrix24.com)
Connect partners
We train our partners to implement Bitrix24 professionally, help them out with quality leads, and provide them with all the materials they need to succeed.
Implementation request
Support request
Training request
Priority customer support
Your inquiry will be handled by a dedicated team of customer support specialists on a priority basis
Security
Full user session encryption in Bitrix24
All your Bitrix24 data is protected by the strongest encryption system available. We do not use your data or share it with third parties.
Account data isolation
Each Bitrix24 keeps its data in an isolated database. Getting access to other Bitrix24's data is impossible.
Secure authorization
QR code authorization via mobile app
Two factor authorization (OTP)
Two factor authorization (which includes a standard and a one-time password) protects your Bitrix24 from spyware whose target is usually employee logins and passwords.
Authorization via third party
Google
Facebook
Apple
Office365
LiveID
Twitter
Restrict access by IP address
Limit Bitrix24 account access to specific IP addresses (e. g. only from the office)
Single sign-on/SAML
Unified Bitrix24 user authorization system for the whole network of branches
Microsoft Active Directory
File and document protection
Protect data from deletion, restore from recycle bin
If an important file gets accidentially deleted, you can easily restore it.
Disable public links to files and folders
Restrict a user's ability to share files outside the Bitrix24 account
Encryption at rest
Advanced level of security: data is stored and transferred inside Bitrix24 in encrypted form (AES-256)
Secure user invite
Invite selected users individually via email or text message
Invite users via link
Invite a Bitrix24 partner
Dismissing users in Bitrix24
Automatic access loss from all tools for dismissed users
Prevents your former employees from accessing your Bitrix24 account. You can easily transfer employees' work and materials to other employees.
Event history
List of logins to your Bitrix24: who, when, IP address
Days to keep event history
7 days
7 days
182 day
182 day
Login history
Detailed logs of every user action + reports (including on devices and time of access) for protection from account unauthorized access
Days to keep login history
180 days
Additional permission settings
Bitrix24.Market app permissions
Invite user permissions
Bitrix24 license purchase permissions
Administration
Account administrators
Maximum number of admins allowed for each plan
1
1
5
10
25
50
100
Social network administration
Control and manage your internal communications: give users permissions to create announcements, write messages in the Company chat, etc.
Extended access permissions to CRM, Drive, etc.
Get complete control: manage access permissions, add/remove/edit data.
Extended access permissions in Tasks and Projects
Get complete control: manage access permissions, add/remove/edit data.
Available storage space monitoring and cleanup
You can easily identify the files that are taking up too much space and run a quick cleanup to free up some space on your drive.
Personal and custom brand settings for Bitrix24
Customize your Bitrix24 by uploading your logo and using a unique domain name.
Custom company name
Create a custom name for your Bitrix24 account.
Use own logo
Upload your own logo inside Bitrix24 account
Apply menu to all
Change the menu and apply changes to all users inside a Bitrix24 account
Apply background to all
Apply a selected background to all users inside a Bitrix24 account
Custom account URL with own domain name
Use your own third level domain (e.g. crm.company.com) instead of a Bitrix24 account URL (e.g. something.bitrix24.com)
Administrator mode
Activates extended access and edit permissions for administrator (viewing and editing all feed posts and groups, with expanded task access).
Access to all Groups and Projects
Give the Administrator additional access to all of the groups and projects in your Bitrix24 account.
View entire live feed
Give the Administrator additional access to all of the posts in the Company Feed.
Editing posts and comments
Give selected users permission to edit any post or comment in the Company Feed.
Backup restore
Request helpdesk to fully restore account from a backup file
Authorization history
Contains the list of all the users who logged into your Bitrix24 account
Restrict public file sharing
Restrict a user's ability to share files outside the Bitrix24 account
Rename account
Change account name
Restore OTP access
Request helpdesk to restore OTP access
Telephony
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