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Sales management Manage leads, deals, contacts, pipelines, access permissions & roles
Contact center Omnichannel communications via CRM forms, website widget, live chat, WhatsApp, Instagram, telephony, email
Sales team collaboration Work with chat, video calls, tasks, calendar, file storage, online documents
Sales enablement Get estimates, invoices, payments, catalog, inventory, e-signature, CRM store
Analytics & reports Analyze sales funnel, employee performance, Sales Intelligence, BI Builder dashboards
Mobile CRM Leads, deals, invoices, payments, telephony, emails, inventory, calendar at your fingertips
Marketing Use email campaigns, social media ads, SMS, telemarketing, landing pages
Automation & integrations Set CRM rules and triggers, workflow automation, automated funnels, API
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
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Tasks & Projects Get work done easier & faster
Task management Choose between Kanban board, Gantt chart, Scrum, task list
Task tracking Take advantage of checklists & sub-tasks, task summary, time tracking, focus & supervisor mode
API & integrations Connect your tasks to other services via API integration for advanced task automation
Project management Use projects, workgroups, project planning, roles, access permissions
Employee performance Get productive with task reports, workload management, task efficiency & KPI
Mobile tasks Task creation, task tracking, notifications, comments, chat on the go
Project collaboration Work faster with chat, video calls, comments, file storage, documents, external users, task templates
Automation Save time with automatic task creation and workflow automation
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
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Collaboration Power up your teamwork
Online workspace Use chat, activity feed, comments, reactions, company-wide video announcements
Online documents & file storage Store, share and edit documents online easily with co-workers using company drive
Workgroups Create workgroups, invite external users, set access permissions and work on tasks and projects
Online meetings Do more with video calls, video conferencing, screen sharing, call recording and custom backgrounds
Shared calendars Plan with company & personal calendar, open time slots, meeting room booking, calendar sync
Mobile communications Team messenger, video calls, comments, calendar, notifications anywhere
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
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Sites & Stores
Sites & Stores Create websites that sell
Website builder Use our free CMS, templates, hosting, AI-generated images and texts to create awesome sites
Social selling Sell your products directly via Facebook, Instagram, WhatsApp or Telegram
Website forms Capture leads with custom order forms, registration & feedback forms, and forms with conditional fields
Landing pages Generate leads with capture forms, automated funnels and Google Analytics integration
Online store Maximize ecommerce with inventory management, order processing, delivery and online payments
Mobile sites & online stores Responsive design, online orders, client management in your pocket
Website widget Enable widget to chat with site visitors, use popular messengers and accept callback requests
Online marketing tools Increase sales with email marketing, Facebook or Google Ads, marketing automation, CRM integration
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
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HR & Automation
HR & Automation Optimize workflows & manage HR data
Employee management Use employee profiles, company structure, access permissions, Active Directory
Culture & engagement Get company news, polls, appreciation badges, tags, personal notifications
Mobile HR Chat, video calls, employee profiles, approvals, notifications on the go
Work management Track employee performance with KPI, work reports, supervisor view
Internal communications Communicate via video announcements, memos, public and private chats
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
Information management Work with knowledge bases, online documents, file storage, access permissions
Automation Streamline operations with requests, approvals, expense reports, RPA, workflow automation
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CoPilot
CoPilot Your AI-powered assistant in Bitrix24
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
See all CoPilot features
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The Role of AI in Improving Customer Engagement Strategies
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Bitrix24 Articles

Learn about the latest innovations and tried-and-true techniques to help your business grow.
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Boost Sales with CRM
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Find the Perfect Tool
Employee Offboarding Process: The Essential Checklist for a Smooth Transition
Team & HR Growth
Employee Offboarding Process: The Essential Checklist for a Smooth Transition
Let’s be honest, a practical and mutually beneficial final farewell isn’t usually a top priority for early-stage small businesses. But for managers with vision, offboarding can be an equally important part of the employee lifecycle as the onboarding equivalent.
11 min
Bitrix24 vs. Zoho CRM
Boost Sales with CRM
Bitrix24 vs. Zoho CRM
This comparison dissects Bitrix24 vs. Zoho CRM, examining everything from user interface and functionality to pricing, support, and security, so you can choose the platform best placed to delight your customers and deliver for your bottom line.
11 min
13 Tips to Increase Orders on Shopify
Sales & revenue growth
13 Tips to Increase Orders on Shopify
Shopify is apowerful platform utilised by millions of businesses worldwide. But it's not a magic wand that you can wave to instantly and effortlessly grow your business. You have to put the work in. If you're ready to increase sales on Shopify, just follow these tips.
9 min
Customer Data Platform (CDP): Comprehensive Guide
Boost Sales with CRM
Customer Data Platform (CDP): Comprehensive Guide
Management by customer relationships (CRM) and Platform of client data (CDP) are two basic systems of marketing and sales that collect and manage data about clients. First, let us understand how each system presents itself, and we will find the differences between the CRM and CDP of the systems.
17 min
AI Trends for 2024: What Small and Medium Businesses Need to Know
Small Business Growth
AI Trends for 2024: What Small and Medium Businesses Need to Know
Discover key AI trends for 2024 tailored for SMEs. Learn how to leverage AI for your businesses’ growth, innovation, and competitive advantage.
11 min
Top CRM Tools for the Manufacturing Sector: Where Bitrix24 Stands
Boost Sales with CRM
Top CRM Tools for the Manufacturing Sector: Where Bitrix24 Stands
Explore the best CRM tools for manufacturing, focusing on where Bitrix24 stands in terms of features, efficiency, and functionality.
10 min
AI in the Workplace: Balancing Automation and Human Touch
Power of AI, ML & Big Data
AI in the Workplace: Balancing Automation and Human Touch
Uncover the balance between AI automation and human touch in the workplace, exploring effective integration strategies and their impact on work dynamics.
10 min
Top 7 CRMs for Startups
Small Business Growth
Top 7 CRMs for Startups
Uncover which platforms offer the best features, affordability, and scalability to support your growing business and enhance customer relationships.
11 min
17 Best Quillbot Alternatives for AI Writing in 2024
Data-Driven Marketing
17 Best Quillbot Alternatives for AI Writing in 2024
In this article, we delve into the details of these tools and explore how they can enhance your writing skills and empower your marketing strategies. Choose the best AI assistant that suits your needs.
19 min
The Ethical Dimensions of AI in Business: What You Should Consider
Power of AI, ML & Big Data
The Ethical Dimensions of AI in Business: What You Should Consider
Delve into the key ethical aspects of using AI in business, covering essential considerations for responsible and fair AI implementation.
10 min
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