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Sales management Manage leads, deals, contacts, pipelines, access permissions & roles
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Sales enablement Get estimates, invoices, payments, catalog, inventory, e-signature, CRM store
Analytics & reports Analyze sales funnel, employee performance, Sales Intelligence, BI Builder dashboards
Mobile CRM Leads, deals, invoices, payments, telephony, emails, inventory, calendar at your fingertips
Marketing Use email campaigns, social media ads, SMS, telemarketing, landing pages
Automation & integrations Set CRM rules and triggers, workflow automation, automated funnels, API
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
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Tasks & Projects Get work done easier & faster
Task management Choose between Kanban board, Gantt chart, Scrum, task list
Task tracking Take advantage of checklists & sub-tasks, task summary, time tracking, focus & supervisor mode
API & integrations Connect your tasks to other services via API integration for advanced task automation
Project management Use projects, workgroups, project planning, roles, access permissions
Employee performance Get productive with task reports, workload management, task efficiency & KPI
Mobile tasks Task creation, task tracking, notifications, comments, chat on the go
Project collaboration Work faster with chat, video calls, comments, file storage, documents, external users, task templates
Automation Save time with automatic task creation and workflow automation
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
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Collaboration Power up your teamwork
Online workspace Use chat, activity feed, comments, reactions, company-wide video announcements
Online documents & file storage Store, share and edit documents online easily with co-workers using company drive
Workgroups Create workgroups, invite external users, set access permissions and work on tasks and projects
Online meetings Do more with video calls, video conferencing, screen sharing, call recording and custom backgrounds
Shared calendars Plan with company & personal calendar, open time slots, meeting room booking, calendar sync
Mobile communications Team messenger, video calls, comments, calendar, notifications anywhere
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
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Sites & Stores Create websites that sell
Website builder Use our free CMS, templates, hosting, AI-generated images and texts to create awesome sites
Social selling Sell your products directly via Facebook, Instagram, WhatsApp or Telegram
Website forms Capture leads with custom order forms, registration & feedback forms, and forms with conditional fields
Landing pages Generate leads with capture forms, automated funnels and Google Analytics integration
Online store Maximize ecommerce with inventory management, order processing, delivery and online payments
Mobile sites & online stores Responsive design, online orders, client management in your pocket
Website widget Enable widget to chat with site visitors, use popular messengers and accept callback requests
Online marketing tools Increase sales with email marketing, Facebook or Google Ads, marketing automation, CRM integration
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
See all Sites & Stores features
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HR & Automation Optimize workflows & manage HR data
Employee management Use employee profiles, company structure, access permissions, Active Directory
Culture & engagement Get company news, polls, appreciation badges, tags, personal notifications
Mobile HR Chat, video calls, employee profiles, approvals, notifications on the go
Work management Track employee performance with KPI, work reports, supervisor view
Internal communications Communicate via video announcements, memos, public and private chats
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
Information management Work with knowledge bases, online documents, file storage, access permissions
Automation Streamline operations with requests, approvals, expense reports, RPA, workflow automation
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CoPilot
CoPilot Your AI-powered assistant in Bitrix24
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
See all CoPilot features
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Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.
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All categories
Boost Sales with CRM
Sales & revenue growth
Data-Driven Marketing
Customer Success
Power of AI, ML & Big Data
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Enterprise Solutions
Find the Perfect Tool
Chatbot Technology: Creating a Virtual Assistant on Your Webpage
Customer Success
Chatbot Technology: Creating a Virtual Assistant on Your Webpage
It is becoming quite common for online enterprises to use a chatbot platform to communicate with their clients these days. Here, we shall highlight the benefits of having a chatbot on your site and discuss its types and functions.
9 min
7 Best Practices to Deliver Excellent Customer Service
Customer Success
7 Best Practices to Deliver Excellent Customer Service
We’re here to help with the basics if you’re thinking of coming up with your own customer service best practice models. Here are the 7 best practices to deliver excellent customer service.
7 min
How To Deal With A Difficult Client: 8 Tips
Customer Success
How To Deal With A Difficult Client: 8 Tips
Every other business has to deal with them: difficult clients. These are clients that you can’t seem to get through to because they’re so high strung, emotional and upset. Here are 8 tips for how to deal with a difficult client.
6 min
7 Effective Customer Communication Strategies
Customer Success
7 Effective Customer Communication Strategies
Communication is something we do almost all the hours of each day customer communication is more intricate and detailed than everyday conversations because it serves a purpose and aims to accomplish something for the company and customer. And so, here are 7 effective communication strategies.
12 min
How to Write a Business Proposal [Examples + Template]
Customer Success
How to Write a Business Proposal [Examples + Template]
This article, will help you to understand what a business proposal is and how you will be able to write such an offer. Also, we will provide some examples of business proposal ideas and business proposal templates for better understanding.

10 min
13 Support Ticketing Tools Your Service Team Will Love You For
Customer Success
13 Support Ticketing Tools Your Service Team Will Love You For
List of the top support ticketing solutions that businesses from various industries use. Don't have a support ticketing app? Find out why you might need one in this article.
7 min
8 Popular Mobile and Social Media Messaging Apps to Implement into Your Service Strategy
Customer Success
8 Popular Mobile and Social Media Messaging Apps to Implement into Your Service Strategy
Get to know the brief characteristics and competitive advantages of eight messaging apps that are highly popular on a global scale. We will help you feel comfortable to make an informed and impartial decision on which of these solutions you would prefer to use.
6 min
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8 Benefits Of Implementing a Live Chat On Your Website
Customer Success
8 Benefits Of Implementing a Live Chat On Your Website
You might have noticed over the past few years that phone-based customer service is being replaced — quite rapidly — by live chat websites. Whether you’re a fan of them or not, it’s a good idea to think about why companies are making this switch.
5 min
How Customer Centricity Can Boost Your Business
Customer Success
How Customer Centricity Can Boost Your Business
In recent years, more and more consumers are more conscious of how and where they spend their money. They tend to look more deeply into the background of a company, its online presence. This is how customer centricity can boost your business.
6 min
Customer Relationship Management. Best CRM for IT
Customer Success
Customer Relationship Management. Best CRM for IT
Since business and trade have moved to the internet, it is becoming increasingly more difficult to find and retain customers and compete with the increasing numbers of service providers. In this article, we shall discuss the significance of effective CRM practices for successful business operations, particularly in the IT sector.
12 min
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