Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.

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Customer Success

12 Great Customer Service Skills your Team Definitely Needs

Planning to implement your customer service soft skills? Here is our list for customer service soft skills as well as a few more technical capabilities to give you the best chance at improving your team.

9 min

Customer Success

The Top Customer Success Metrics & KPIs in 2022

With so many ways of analyzing the performance of your customers and your team’s role in it, things can get quite confusing. This article will go into detail on our top 10 customer success metrics & KPIs for 2022.

8 min

Customer Success

Remote Work and the Future of Contact Centers

The main challenge of remote work is to preserve a decent quality of customer service. To achieve this goal, businesses install dedicated software and introduce new policies. From this article, you'll get to know how to optimize the work of a remote contact center and improve client satisfaction.

6 min

Customer Success

The 8 Top Call Center Software for (Small) Businesses in 2024

To give you an idea of what to expect from the best call center solutions on the market today, check out our top 8 picks for the best call center software.

11 min

Customer Success

Chatbot Technology: Creating a Virtual Assistant on Your Webpage

It is becoming quite common for online enterprises to use a chatbot platform to communicate with their clients these days. Here, we shall highlight the benefits of having a chatbot on your site and discuss its types and functions.

9 min

Customer Success

7 Best Practices to Deliver Excellent Customer Service

We’re here to help with the basics if you’re thinking of coming up with your own customer service best practice models. Here are the 7 best practices to deliver excellent customer service.

7 min

Customer Success

How To Deal With A Difficult Client: 8 Tips

Every other business has to deal with them: difficult clients. These are clients that you can’t seem to get through to because they’re so high strung, emotional and upset. Here are 8 tips for how to deal with a difficult client.

6 min

Customer Success

7 Effective Customer Communication Strategies

Communication is something we do almost all the hours of each day, customer communication is more intricate and detailed than everyday conversations because it serves a purpose and aims to accomplish something for the company and customer. And so, here are 7 effective communication strategies.

7 min

Customer Success

How to Write a Business Proposal [Examples + Template]

This article, will help you to understand what a business proposal is and how you will be able to write such an offer. Also, we will provide some examples of business proposal ideas and business proposal templates for better understanding.

10 min

Customer Success

13 Support Ticketing Tools Your Service Team Will Love You For

List of the top support ticketing solutions that businesses from various industries use. Don't have a support ticketing app? Find out why you might need one in this article.

7 min

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