Start for free
Product
CRM
CRM Manage sales and clients effortlessly
Sales management Manage leads, deals, contacts, pipelines, access permissions & roles
Contact center Omnichannel communications via CRM forms, website widget, live chat, WhatsApp, Instagram, telephony, email
Sales team collaboration Work with chat, video calls, tasks, calendar, file storage, online documents
Sales enablement Get estimates, invoices, payments, catalog, inventory, e-signature, CRM store
Analytics & reports Analyze sales funnel, employee performance, Sales Intelligence, BI Builder dashboards
Mobile CRM Leads, deals, invoices, payments, telephony, emails, inventory, calendar at your fingertips
Marketing Use email campaigns, social media ads, SMS, telemarketing, landing pages
Automation & integrations Set CRM rules and triggers, workflow automation, automated funnels, API
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
See all CRM features
Tasks & Projects
Tasks & Projects Get work done easier & faster
Task management Choose between Kanban board, Gantt chart, Scrum, task list
Task tracking Take advantage of checklists & sub-tasks, task summary, time tracking, focus & supervisor mode
API & integrations Connect your tasks to other services via API integration for advanced task automation
Project management Use projects, workgroups, project planning, roles, access permissions
Employee performance Get productive with task reports, workload management, task efficiency & KPI
Mobile tasks Task creation, task tracking, notifications, comments, chat on the go
Project collaboration Work faster with chat, video calls, comments, file storage, documents, external users, task templates
Automation Save time with automatic task creation and workflow automation
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
See all Tasks & Projects features
Collaboration
Collaboration Power up your teamwork
Online workspace Use chat, activity feed, comments, reactions, company-wide video announcements
Online documents & file storage Store, share and edit documents online easily with co-workers using company drive
Workgroups Create workgroups, invite external users, set access permissions and work on tasks and projects
Online meetings Do more with video calls, video conferencing, screen sharing, call recording and custom backgrounds
Shared calendars Plan with company & personal calendar, open time slots, meeting room booking, calendar sync
Mobile communications Team messenger, video calls, comments, calendar, notifications anywhere
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
See all Collaboration features
Sites & Stores
Sites & Stores Create websites that sell
Website builder Use our free CMS, templates, hosting, AI-generated images and texts to create awesome sites
Social selling Sell your products directly via Facebook, Instagram, WhatsApp or Telegram
Website forms Capture leads with custom order forms, registration & feedback forms, and forms with conditional fields
Landing pages Generate leads with capture forms, automated funnels and Google Analytics integration
Online store Maximize ecommerce with inventory management, order processing, delivery and online payments
Mobile sites & online stores Responsive design, online orders, client management in your pocket
Website widget Enable widget to chat with site visitors, use popular messengers and accept callback requests
Online marketing tools Increase sales with email marketing, Facebook or Google Ads, marketing automation, CRM integration
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
See all Sites & Stores features
HR & Automation
HR & Automation Optimize workflows & manage HR data
Employee management Use employee profiles, company structure, access permissions, Active Directory
Culture & engagement Get company news, polls, appreciation badges, tags, personal notifications
Mobile HR Chat, video calls, employee profiles, approvals, notifications on the go
Work management Track employee performance with KPI, work reports, supervisor view
Internal communications Communicate via video announcements, memos, public and private chats
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
Information management Work with knowledge bases, online documents, file storage, access permissions
Automation Streamline operations with requests, approvals, expense reports, RPA, workflow automation
See all HR & Automation features
CoPilot
CoPilot Your AI-powered assistant in Bitrix24
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
See all CoPilot features
See all tools
Pricing
Resources
Learn
Webinars
Helpdesk
Guides & API documentation
Connect
Submit ticket
Contact local Bitrix24 partners
Read
Latest articles
Bitrix24 tips & updates
Solutions
Role
Marketing
HR
Project management
Customer service
Industry
Legal
Retail
Travel
Transportation & storage
Restaurant
Remote work
Goal
Productivity
Communication
Mobility
Management & leadership
Tool
Telephony
CRM
Calendars
Contact center
Tasks & projects
Website builder
Business size
Solo entrepreneur
Small business
Enterprise
See all solutions
Integrations
Import & Export
jira-migration Jira migration
trello-data-migration Trello data migration
asana-data-migration Asana data migration
import-from-excel Import from Excel
Sales & CRM
stripe-integration Stripe integration
nexia-bot NexIA Bot
call-center-wizard Call Center Wizard
chat-booster Chat Booster
Marketing
wazzup Wazzup
whatsapp-business-api WhatsApp Business API
plivo-sms Plivo SMS
mailchimp-exporter MailChimp Exporter
Tasks & Projects
mind-map Mind Map
miro-boards Miro Boards
billable-hours-for-tasks Billable Hours For Tasks
kpi-company-efficiency KPI – Company Efficiency
See 550+ apps & integrations
Partners
For clients
Partner directory
Get personal consultation
For partners
Become Bitrix24 partner
Partner login
Why bitrix24
Bitrix24 advantages
Why Bitrix24
Testimonials
Compare with other solutions
Our company
About us
Contact us
In the press
Legal
Latest from Bitrix24
The Role of AI in Improving Customer Engagement Strategies
Demystifying AI: Understanding Its Impact in Today's Business World
How to Start a Project Like a Pro: A Beginner's Ultimate Guide
Start for free
Log In
Your Bitrix24
Authorize to enter
your company's Bitrix24.
Enter
Don't have Bitrix24 yet?
Create your Bitrix24 now
en
America
United States (English) América Latina (Español) Brasil (Português) México (Español) Colombia (Español)
Europe
Europe (English) Deutschland (Deutsch) France (Français) Polska (Polski) Italia (Italiano) United Kingdom (English)
Asia
India (English) Türkiye (Türkçe) 中国 (简体中文) 台灣 (繁體中文) Indonesia (Bahasa Indonesia) Malaysia (Bahasa Melayu) ประเทศไทย (ภาษาไทย) Việt Nam (Tiếng Việt) 日本 (日本語)
You can change your region here, if necessary
banner_header

Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.
Try Bitrix24 for free
All categories
Boost Sales with CRM
Sales & revenue growth
Data-Driven Marketing
Customer Success
Power of AI, ML & Big Data
Goal-Oriented Project Management
Effective Team Communication
High-performance teamwork
Boost Productivity
Time Efficiency Hacks
Succeed Remotely
Team & HR Growth
Inspiring Leadership
Small Business Growth
Medium Business Success
Enterprise Solutions
Find the Perfect Tool
Client Meeting Preparation: How to Impress Your Customers
Customer Success
Client Meeting Preparation: How to Impress Your Customers
We’ve put together some of our most tried-and-tested techniques that will increase your chances of securing that first deal.
13 min
What is Customer Retention and Why is it Essential?
Customer Success
What is Customer Retention and Why is it Essential?

This article will look at the ideas behind customer retention, the tools you can use to achieve it, some classic strategies, and of course, why it is essential.


9 min
12 Great Customer Service Skills your Team Definitely Needs
Customer Success
12 Great Customer Service Skills your Team Definitely Needs
Planning to implement your customer service soft skills? Here is our list for customer service soft skills as well as a few more technical capabilities to give you the best chance at improving your team.
9 min
The Top Customer Success Metrics & KPIs in 2022
Customer Success
The Top Customer Success Metrics & KPIs in 2022
With so many ways of analyzing the performance of your customers and your team’s role in it, things can get quite confusing. This article will go into detail on our top 10 customer success metrics & KPIs for 2022.
8 min
Remote Work and the Future of Contact Centers
Customer Success
Remote Work and the Future of Contact Centers
The main challenge of remote work is to preserve a decent quality of customer service. To achieve this goal, businesses install dedicated software and introduce new policies. From this article, you'll get to know how to optimize the work of a remote contact center and improve client satisfaction.
6 min
The 8 Top Call Center Software for (Small) Businesses in 2024
Customer Success
The 8 Top Call Center Software for (Small) Businesses in 2024
To give you an idea of what to expect from the best call center solutions on the market today, check out our top 8 picks for the best call center software.
11 min
Chatbot Technology: Creating a Virtual Assistant on Your Webpage
Customer Success
Chatbot Technology: Creating a Virtual Assistant on Your Webpage
It is becoming quite common for online enterprises to use a chatbot platform to communicate with their clients these days. Here, we shall highlight the benefits of having a chatbot on your site and discuss its types and functions.
9 min
7 Best Practices to Deliver Excellent Customer Service
Customer Success
7 Best Practices to Deliver Excellent Customer Service
We’re here to help with the basics if you’re thinking of coming up with your own customer service best practice models. Here are the 7 best practices to deliver excellent customer service.
7 min
How To Deal With A Difficult Client: 8 Tips
Customer Success
How To Deal With A Difficult Client: 8 Tips
Every other business has to deal with them: difficult clients. These are clients that you can’t seem to get through to because they’re so high strung, emotional and upset. Here are 8 tips for how to deal with a difficult client.
6 min
7 Effective Customer Communication Strategies
Customer Success
7 Effective Customer Communication Strategies
Communication is something we do almost all the hours of each day, customer communication is more intricate and detailed than everyday conversations because it serves a purpose and aims to accomplish something for the company and customer. And so, here are 7 effective communication strategies.
7 min
show more
12...45 67 Next
You may also like
blog
webinars
glossary

Free. Unlimited. Online.

Bitrix24 is a place where everyone can communicate, collaborate on tasks and projects, manage clients and do much more.

Start for free
Bitrix24
Support
Resources
On-premise
Compare to
Apps
Partners
© 2024 Alaio
Privacy Overview

Cookies: This website uses cookies for analytical and technical reasons. ‘Analytical Cookies’ are inserted by Google Analytics to help us understand which countries our visitors come from, which pages they visit and what actions they take on this site. ‘Strictly Necessary Cookies’, as the name implies, are a type of cookies that are required for proper functioning of certain features of this website, such as the ability to use live chat. Disabling these cookies will disable access to those features and degrade your website experience.

Cookies of both types can be enabled or disabled within this plugin.

Cookie Settings
Cookie Policy

More information about our Cookie Policy

We use cookies to enhance your browsing experience - Find out more. By continuing to browse this site you are agreeing to our use of cookies. Change your cookie settings.
Got it