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CRM Manage sales and clients effortlessly
Sales management Manage leads, deals, contacts, pipelines, access permissions & roles
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Sales team collaboration Work with chat, video calls, tasks, calendar, file storage, online documents
Sales enablement Get estimates, invoices, payments, catalog, inventory, e-signature, CRM store
Analytics & reports Analyze sales funnel, employee performance, Sales Intelligence, BI Builder dashboards
Mobile CRM Leads, deals, invoices, payments, telephony, emails, inventory, calendar at your fingertips
Marketing Use email campaigns, social media ads, SMS, telemarketing, landing pages
Automation & integrations Set CRM rules and triggers, workflow automation, automated funnels, API
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
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Tasks & Projects Get work done easier & faster
Task management Choose between Kanban board, Gantt chart, Scrum, task list
Task tracking Take advantage of checklists & sub-tasks, task summary, time tracking, focus & supervisor mode
API & integrations Connect your tasks to other services via API integration for advanced task automation
Project management Use projects, workgroups, project planning, roles, access permissions
Employee performance Get productive with task reports, workload management, task efficiency & KPI
Mobile tasks Task creation, task tracking, notifications, comments, chat on the go
Project collaboration Work faster with chat, video calls, comments, file storage, documents, external users, task templates
Automation Save time with automatic task creation and workflow automation
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
See all Tasks & Projects features
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Collaboration Power up your teamwork
Online workspace Use chat, activity feed, comments, reactions, company-wide video announcements
Online documents & file storage Store, share and edit documents online easily with co-workers using company drive
Workgroups Create workgroups, invite external users, set access permissions and work on tasks and projects
Online meetings Do more with video calls, video conferencing, screen sharing, call recording and custom backgrounds
Shared calendars Plan with company & personal calendar, open time slots, meeting room booking, calendar sync
Mobile communications Team messenger, video calls, comments, calendar, notifications anywhere
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
See all Collaboration features
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Sites & Stores Create websites that sell
Website builder Use our free CMS, templates, hosting, AI-generated images and texts to create awesome sites
Social selling Sell your products directly via Facebook, Instagram, WhatsApp or Telegram
Website forms Capture leads with custom order forms, registration & feedback forms, and forms with conditional fields
Landing pages Generate leads with capture forms, automated funnels and Google Analytics integration
Online store Maximize ecommerce with inventory management, order processing, delivery and online payments
Mobile sites & online stores Responsive design, online orders, client management in your pocket
Website widget Enable widget to chat with site visitors, use popular messengers and accept callback requests
Online marketing tools Increase sales with email marketing, Facebook or Google Ads, marketing automation, CRM integration
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
See all Sites & Stores features
HR & Automation
HR & Automation Optimize workflows & manage HR data
Employee management Use employee profiles, company structure, access permissions, Active Directory
Culture & engagement Get company news, polls, appreciation badges, tags, personal notifications
Mobile HR Chat, video calls, employee profiles, approvals, notifications on the go
Work management Track employee performance with KPI, work reports, supervisor view
Internal communications Communicate via video announcements, memos, public and private chats
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
Information management Work with knowledge bases, online documents, file storage, access permissions
Automation Streamline operations with requests, approvals, expense reports, RPA, workflow automation
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CoPilot
CoPilot Your AI-powered assistant in Bitrix24
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
See all CoPilot features
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Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.
Try Bitrix24 for free
Customer Success
Boost Sales with CRM
Sales & revenue growth
Data-Driven Marketing
Customer Success
Power of AI, ML & Big Data
Goal-Oriented Project Management
Effective Team Communication
High-performance teamwork
Boost Productivity
Time Efficiency Hacks
Succeed Remotely
Team & HR Growth
Inspiring Leadership
Small Business Growth
Medium Business Success
Enterprise Solutions
Find the Perfect Tool
Business Automation and Its Role in Customer Success
Customer Success
Business Automation and Its Role in Customer Success
Uncover the significance of business automation in maintaining competitive advantage and fostering customer success. This guide delves into the benefits and best practices for implementing automation.
11 min
Must-Have Tools for Technical Support Teams to Increase Efficiency and Customer Satisfaction
Customer Success
Must-Have Tools for Technical Support Teams to Increase Efficiency and Customer Satisfaction
Tools for technical support teams are the backbone of quality customer satisfaction. Even leading experts in their field can’t provide a stellar service if they’re not organized. This article will explore the must-have tools for IT support teams that reduce delays, untangle complex IT systems, and meet customer expectations. Let’s get to it.
11 min
12 Ways to Elevate Customer Satisfaction Through Superior Service
Customer Success
12 Ways to Elevate Customer Satisfaction Through Superior Service
Customer satisfaction drives the success of any business. This article outlines 12 effective strategies for improving customer experience, focusing on actionable steps you can implement immediately. By adopting these approaches, you’ll foster loyalty and create a positive reputation that attracts new customers.
12 min
25 Profitable Service Business Ideas for Start-Ups in 2024
Customer Success
25 Profitable Service Business Ideas for Start-Ups in 2024
Explore 25 profitable service business ideas for start-ups, including marketing, event planning, and delivery. Start with low costs and high demand
11 min
Bitrix24 vs. Zendesk: Comparing Customer Support Solutions
Customer Success
Bitrix24 vs. Zendesk: Comparing Customer Support Solutions
Compare Bitrix24 and Zendesk to find out which customer support solution delivers the best results for your business.
11 min
Implementing AI Chatbots in Customer Service
Customer Success
Implementing AI Chatbots in Customer Service
Read our step-by-step guide on implementing AI chatbots in customer service- for improved efficiency, response times, and personalization.
12 min
Elevate your customer engagement with 2024’s 5 Top CRM Tools
Customer Success
Elevate your customer engagement with 2024’s 5 Top CRM Tools
Let's explore the 5 top CRM tools for 2024, with a summary of all their key features and considerations in one place. Discover how these tools can transform your customer interactions, making your business more efficient and your customers happier
11 min
10 Alternatives to Zendesk for Comprehensive Customer Service
Customer Success
10 Alternatives to Zendesk for Comprehensive Customer Service
In this article, we’re going to run through 10 of the best Zendesk alternatives, covering their capabilities, strengths, weaknesses, and what kind of companies will get the best use out of them.
11 min
Top 5 Customer Support Platforms: Bitrix24's Unique Approach to Client Communication
Customer Success
Top 5 Customer Support Platforms: Bitrix24's Unique Approach to Client Communication
Explore the top 5 customer support platforms, highlighting Bitrix24's unique approach to enhancing client communication and service efficiency.
9 min
Hospitality Industry CRM: Analyzing Bitrix24’s Features for Service Excellence
Customer Success
Hospitality Industry CRM: Analyzing Bitrix24’s Features for Service Excellence
Read how Bitrix24's hospitality industry CRM capabilities drive service excellence and guest satisfaction.
11 min
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