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CRM Manage sales and clients effortlessly
Sales management Manage leads, deals, contacts, pipelines, access permissions & roles
Contact center Omnichannel communications via CRM forms, website widget, live chat, WhatsApp, Instagram, telephony, email
Sales team collaboration Work with chat, video calls, tasks, calendar, file storage, online documents
Sales enablement Get estimates, invoices, payments, catalog, inventory, e-signature, CRM store
Analytics & reports Analyze sales funnel, employee performance, Sales Intelligence, BI reports
Mobile CRM Leads, deals, invoices, payments, telephony, emails, inventory, calendar at your fingertips
Marketing Use email campaigns, social media ads, SMS, telemarketing, landing pages
Automation & integrations Set CRM rules and triggers, workflow automation, automated funnels, API
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
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Tasks & Projects Get work done easier & faster
Task management Choose between Kanban board, Gantt chart, Scrum, task list
Task tracking Take advantage of checklists & sub-tasks, task summary, time tracking, focus & supervisor mode
API & integrations Connect your tasks to other services via API integration for advanced task automation
Project management Use projects, workgroups, project planning, roles, access permissions
Employee performance Get productive with task reports, workload management, task efficiency & KPI
Mobile tasks Task creation, task tracking, notifications, comments, chat on the go
Project collaboration Take advantage of checklists & sub-tasks, task summary, time tracking, focus & supervisor mode
Automation Save time with automatic task creation and workflow automation
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
See all Tasks & Projects features
Collaboration
Collaboration Power up your teamwork
Online workspace Use chat, activity feed, comments, reactions, company-wide video announcements
Online documents & file storage Store, share and edit documents online easily with co-workers using company drive
Workgroups Create workgroups, invite external users, set access permissions and work on tasks and projects
Online meetings Do more with video calls, video conferencing, screen sharing, call recording and custom backgrounds
Shared calendars Plan with company & personal calendar, open time slots, meeting room booking, calendar sync
Mobile communications Team messenger, video calls, comments, calendar, notifications anywhere
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
See all Collaboration features
Sites & Stores
Sites & Stores Create websites that sell
Website builder Use our free CMS, templates, hosting, AI-generated images and texts to create awesome sites
Social selling Sell your products directly via Facebook, Instagram, WhatsApp or Telegram
Website forms Capture leads with custom order forms, registration & feedback forms, and forms with conditional fields
Landing pages Generate leads with capture forms, automated funnels and Google Analytics integration
Online store Maximize ecommerce with inventory management, order processing, delivery and online payments
Mobile sites & online stores Responsive design, online orders, client management in your pocket
Website widget Enable widget to chat with site visitors, use popular messengers and accept callback requests
Online marketing tools Increase sales with email marketing, Facebook or Google Ads, marketing automation, CRM integration
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
See all Sites & Stores features
HR & Automation
HR & Automation Optimize workflows & manage HR data
Employee management Use employee profiles, company structure, access permissions, Active Directory
Culture & engagement Get company news, polls, appreciation badges, tags, personal notifications
Mobile HR Chat, video calls, employee profiles, approvals, notifications on the go
Work management Track employee performance with KPI, work reports, supervisor view
Internal communications Communicate via video announcements, memos, public and private chats
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
Information management Work with knowledge bases, online documents, file storage, access permissions
Automation Streamline operations with requests, approvals, expense reports, RPA, workflow automation
See all HR & Automation features
CoPilot
CoPilot Your AI-powered assistant in Bitrix24
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
See all CoPilot features
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The Role of AI in Improving Customer Engagement Strategies
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Bitrix24 Articles

Learn about the latest innovations and tried-and-true techniques to help your business grow.
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All categories
CRM
Project Management
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Understanding CRM: Best Practices for SMBs with Bitrix24
CRM
Understanding CRM: Best Practices for SMBs with Bitrix24
Learn the best CRM practices for SMBs using Bitrix24, focusing on improving customer relations, sales, and operational efficiency.
10 min
How To Run a Strategy Meeting: 10 Essential Steps
Project Management
How To Run a Strategy Meeting: 10 Essential Steps
Strategy meetings are the cornerstone of every organization’s success, no matter their industry. Let's delve into how to organize an effective strategic meeting by covering the preparation, tools, and mindset you need to thrive.
11 min
Hospitality Industry CRM: Analyzing Bitrix24’s Features for Service Excellence
Customer Service
Hospitality Industry CRM: Analyzing Bitrix24’s Features for Service Excellence
Read how Bitrix24's hospitality industry CRM capabilities drive service excellence and guest satisfaction.
11 min
How to Start a Project Like a Pro: A Beginner's Ultimate Guide
Project Management
How to Start a Project Like a Pro: A Beginner's Ultimate Guide
In this article, we will cover the project planning basics and tips for starting new projects to equip first-time managers with the knowledge and tools needed to confidently jump into their work.
10 min
7 Revolutionary AI Project Management Tools
Project Management
7 Revolutionary AI Project Management Tools
If you're still unsure about how AI transforms project management, this article is the best place to start. We'll cover everything from initial planning and automations within your workflows to risk management and AI-driven project tracking tools.
11 min
8 Proven Strategies to Boost Workflow Efficiency in Your Team
Work Efficiency
8 Proven Strategies to Boost Workflow Efficiency in Your Team
Workflows cannot exist without a solid foundation beneath them. While unreliable, disconnected tools will slow down and interrupt your progress, high-performance, integrated platforms allow you to thrive. Let's explore the best practices to boost workflow efficiency.
10 min
What is Adaptive Leadership and How to Implement It Effectively in Your Organization
Leadership
What is Adaptive Leadership and How to Implement It Effectively in Your Organization
Business leaders are traditionally viewed as the chief decision-makers. Yet, adaptive leadership champions a shift towards shared responsibility, fostering teamwork to navigate challenges and embrace change collectively. This innovative approach refreshes the conventional leadership paradigm.
13 min
The Ultimate CRM Face-off: Bitrix24 vs. Copper CRM
AI
The Ultimate CRM Face-off: Bitrix24 vs. Copper CRM
Let's compare Bitrix24 and Copper CRM in an in-depth analysis, exploring features, usability, and effectiveness in managing customer relationships and driving business growth.
10 min
The Role of AI in Improving Customer Engagement Strategies
AI
The Role of AI in Improving Customer Engagement Strategies
Learn how AI revolutionizes customer engagement, offering personalized experiences, improved communication, and enhanced customer loyalty.
11 min
Solving Team Collaboration Challenges with Bitrix24
Communication and Collaboration
Solving Team Collaboration Challenges with Bitrix24
Let's explore the various challenges of team collaboration and how Bitrix24 effectively addresses each one, enhancing team productivity and driving better business outcomes.
13 min
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