NexIA Bot

Nexia Bot, a cutting-edge chatbot, integrates with Bitrix24 and ChatGPT to provide precise, personalized responses to customer inquiries. It seamlessly transitions customers to human advisors for purchases, operates 24/7 across Bitrix24 chat channels, and boosts sales and efficiency.

Free

In-app purchases

Rating

3 / 5
Installations

76
Developer

Nextcoders

Description

Nexia Bot: Your Intelligent Assistant Integrated into Bitrix24

Nexia Bot is an innovative chatbot solution seamlessly integrated with Bitrix24 and OpenAI (ChatGPT), designed to revolutionize your company's customer service. This advanced AI-powered bot is ready to interact with your customers, providing them with accurate and detailed information about your products and services.

Key Features:

Personalized Assistance: Nexia Bot uses OpenAI technology to deliver personalized and precise responses to your customers' inquiries, enhancing their experience and satisfaction.
Redirection to Advisors: When a customer is ready to make a purchase, Nexia Bot can automatically redirect them to a human advisor, ensuring a smooth and effective transition.
Multichannel Integration: Nexia Bot integrates with all chat channels available in Bitrix24, allowing you to serve your customers wherever they are, whether on social media, instant messaging, or directly on your website.

Benefits:

Improves Efficiency: Automates repetitive tasks, enabling your team to focus on more complex and high-value interactions.
Increases Sales: Facilitates the purchasing process and ensures that potential customers are quickly attended to by qualified advisors.
Optimizes Customer Service: Provides 24/7 support, responding immediately and accurately to inquiries, reducing wait times, and improving customer satisfaction.

With Nexia Bot, your company will be equipped with a powerful tool that not only optimizes customer service but also boosts your sales and operational efficiency. Transform the way you interact with your customers with the artificial intelligence of Nexia Bot!

Pricing
NexiaBot is a technology that connects you as an "interface" with ChatGPT technology. We offer a cost for integration and optionally a cost for monthly tokens. These "tokens" are part of the service provided by ChatGPT for businesses. This payment is optional if you create and manage your own token and use it in our application.

Monthly cost: $29 USD
Tokens credits per month: $10 USD

One token can be 4 characters long, for example, in the phrase "Hello, welcome to our company, I will be happy to help you, what is your name?" there are approximately 20 tokens.

Get it now!
To bring AI to your company sales and customer care just go to https://nextcoders.work/apps/nexiabot/

Installation instructions

Technical support

Data security

Added: 07/24/2024

Technical Support

Support 24/7
Chat online

Support by tickets:
Monday to Friday
09:00 to 18:00 hrs UTC -5

Installation instructions

Instructions:

Install the NexIA Bot application fr om Bitrix24 Market.
The first time you open the application, the necessary components for its proper functioning will be installed. Be patient, this may take a few seconds.
Complete the website form to activate your account.
After submission, you'll receive a payment link.
Make the payment, choosing between the app-only option or the app plus OpenAI token package.
App activation occurs instantly. If you've requested a token, please await a follow-up email with token information.
Once the application tab opens, you can add the necessary information such as:

- Bot name
- Bot thumbnail (Optional)
- Instructions for the AI
- Open AI token

The following settings require testing and refining the AI's responses using the Trial-Error method. We recommend starting with the default settings:

Temperature: What sampling temperature to use? Between 0 and 2. Higher values like 0.8 will make the output more random, while lower values like 0.2 will make it more focused and deterministic.
Frequency Penalty: A number between -2.0 and 2.0. Positive values penalize new tokens based on their existing frequency in the text so far, decreasing the model's likelihood of repeating the same line verbatim.
Presence Penalty: A number between -2.0 and 2.0. Positive values penalize new tokens based on whether they appear in the text so far, increasing the likelihood of the model talking about new topics.
Maximum Number of Tokens in Response: The maximum number of tokens to generate for each response.
Phrase to Continue Response: Text to request the AI to continue in case of responses longer than the maximum tokens allowed in the previous setting.
Maximum Number of Allowed Questions: The number of questions allowed to users per session.
Stop Phrase: Phrase or word with which the bot will transfer to a new open channel for human agent assistance.
Message After Stopping: Here you can place the termination text. We recommend leaving this option blank and using the welcome message of the open channel wh ere the chat is transferred.
ID of the Channel for Transfer: Indicate the ID or leave it as zero if you only have one open channel.

Configuration of NexIA Bot in the open channel in Bitrix24:

Go to Contact Center.
Go to the open channel you want to connect with NexIA Bot.
Click on "Configure."
A card with the open channel configuration options will appear. In the left menu of this card, sel ect the "Chatbots" option.
Activate the "Chatbots" option and sel ect the name of your bot.
Save and test.

Recommendations:
Change the "Transfer conversation fr om bot to a live agent after" option to dont transfer. This will prevent the assigned transfer time from interrupting a conversation between your virtual agent and the client.

Data security

Learn more

NexIA Bot

The application requests access to the following data:

Open Channels

full access: view, create, edit and delete connectors; view and edit Open Channel settings; manage Open Channel agents etc.

Creating and managing Chat bots

full access: view, create, edit and delete chatbots and their commands and messages; connect chatbots to chats; edit chats; read all chat messages

Instant system messages (without access to service user channel)

not used in applications

Rating

3 /5

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Reviews

Total reviews: 2

Furkan K.

07.10.2024

Alesandro Z.

31.07.2024

funcionamento intermitente, tem horas que o bot funciona e tem horas que não responde more

Developer's reply

01.08.2024

Prezado cliente, indique os momentos em que o NexIA Bot teve problemas para responder. Analisaremos seu caso para detectar a ori... more