Chat360 WhatsApp for Bitrix24 CRM by Chat360

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Chat360 WhatsApp for Bitrix24 CRM

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Installations

9
Developer

Chat360

Description

Enhance your customer engagement by integrating Chat360 with Bitrix24. This integration allows you to manage all your chats directly within the Bitrix24 platform, streamlining your communication process and improving response times. With Chat360’s smart features and Bitrix24 comprehensive CRM capabilities, you can provide exceptional support and maintain meaningful interactions with your customers. Connect once via API key, then seamlessly share access across your entire team.

Key Features:

Unified chat management: Handle all your customer chats within the Bitrix24 CRM interface.
Chat history access: Easily access and review past conversations within Bitrix24 CRM
Chat360 Bot: Instantly track and manage all your unread messages within Bitrix24, ensuring you never miss a beat
WhatsApp Template: Quickly send pre-configured messages to end users with just one click.

Installation instructions

Technical support

Data security

Added: 03/31/2025

Technical Support

Support Channels

Email: production@chat360.io

Working Hours and Response Times

10am to 7am, Monday to Friday
Typically replies within an hour

Installation instructions

Prerequisites

An active Chat360 account. Sign up here if you don’t already have one

WhatsApp Business number for customer interactions.

Generate Your API Key

Log in to your Chat360 account
Navigate to Settings → Keys to find your API key

Install the Chat360 Bitrix24 Market App

In Bitrix24, search and install the Chat360 app
When prompted, enter the API key from Chat360

Configuration

After installation, you will be redirected to the Chat360 configurations page within Bitrix24
Choose the WhatsApp Business number you want to use for customer interactions

Using Chat360 within the CRM

In your Bitrix24 CRM (Deals, Leads, or Contacts), open the Chat360 Live Chat widget placed in the toolbar
Initiate two-way communication using your Chat360 WhatsApp Business number
All conversations will be logged against the corresponding Deal, Lead, or Contact

Bot Registration & Unread Message Updates

A bot will be automatically registered during installation
This bot will send unread message updates directly to your WhatsApp Business number

Data security

Learn more

Chat360 WhatsApp for Bitrix24 CRM

The application requests access to the following data:

CRM

full access: view, create, edit and delete leads, contacts, companies, deals, invoices, quotes, activities, user fields etc.

Tasks

full access: view, create, edit and delete tasks, check lists, comments, files, dependencies, costs; view, create, edit and delete stages

Message import

full access: add chats, messages and users

Users (minimum)

read user list and names without contact information

Messaging service

full access: view, create, edit and delete message providers; read messages submitted for sending

Commercial catalog

full access: add, edit and delete commercial catalog, prices, products, estimates, warehouses etc.

Application embedding

full access: view, create, edit and delete widgets

Chat and Notifications

full access: view, create, edit and delete chats and messages; connect users to chats; edit chats; read all chat messages

Creating and managing Chat bots

full access: view, create, edit and delete chatbots and their commands and messages; connect chatbots to chats; edit chats; read all chat messages

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