Articles

Harnessing CRM analytics allows companies to make informed decisions and anticipate customer needs. This article highlights the role of data in driving growth and optimizing sales strategies for long-term success.

Learn the 8 essential criteria for choosing a CRM that’s user-friendly, scalable, secure, and tailored to your business needs.

See how AI is transforming CRM for SMBs with smarter customer insights, automation, and streamlined processes — all within reach on platforms like Bitrix24.

Whether you need to up your customer engagement game or put clear daylight between you and your competitors, we’ve compiled a list of the latest CRM software trends that leverage CRM automation, AI, and synchronized data to connect with customers in ways that feel timely, relevant, and personalized. Learning how to get the most out of them is your first step to setting new standards for advanced customer engagement.

Discover a detailed, step-by-step CRM implementation guide to help you streamline customer relationships, optimize sales, and boost business growth with the right CRM system. Learn the key stages, from goal setting to continuous improvement, for a successful CRM integration.

We’ll show you how integrating CRM, project management, and collaboration tools can boost productivity and streamline your business. No more juggling different software or wasting time on repetitive tasks.

Every interaction with a customer, every piece of data collected, and every task completed can be connected, optimized through your CRM. Let's explore how CRM systems optimize business operations, boost collaboration, and drive smarter, data-driven decisions beyond sales and marketing.

Can a modern-day sales team succeed if it hasn’t mastered task management with CRM? The honest answer is probably no. In this article, you’ll get practical strategies for mastering CRM task management, helping you set up effective task reminders, streamline collaboration, and raise productivity across your team.