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CRM Manage sales and clients effortlessly
Sales management Manage leads, deals, contacts, pipelines, access permissions & roles
Contact center Omnichannel communications via CRM forms, website widget, live chat, WhatsApp, Instagram, telephony, email
Sales team collaboration Work with chat, video calls, tasks, calendar, file storage, online documents
Sales enablement Get estimates, invoices, payments, catalog, inventory, e-signature, CRM store
Analytics & reports Analyze sales funnel, employee performance, Sales Intelligence, BI Builder dashboards
Mobile CRM Leads, deals, invoices, payments, telephony, emails, inventory, calendar at your fingertips
Marketing Use email campaigns, social media ads, SMS, telemarketing, landing pages
Automation & integrations Set CRM rules and triggers, workflow automation, automated funnels, API
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
See all CRM features
Tasks & Projects
Tasks & Projects Get work done easier & faster
Task management Choose between Kanban board, Gantt chart, Scrum, task list
Task tracking Take advantage of checklists & sub-tasks, task summary, time tracking, focus & supervisor mode
API & integrations Connect your tasks to other services via API integration for advanced task automation
Project management Use projects, workgroups, project planning, roles, access permissions
Employee performance Get productive with task reports, workload management, task efficiency & KPI
Mobile tasks Task creation, task tracking, notifications, comments, chat on the go
Project collaboration Work faster with chat, video calls, comments, file storage, documents, external users, task templates
Automation Save time with automatic task creation and workflow automation
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
See all Tasks & Projects features
Collaboration
Collaboration Power up your teamwork
Online workspace Use chat, activity feed, comments, reactions, company-wide video announcements
Online documents & file storage Store, share and edit documents online easily with co-workers using company drive
Workgroups Create workgroups, invite external users, set access permissions and work on tasks and projects
Online meetings Do more with video calls, video conferencing, screen sharing, call recording and custom backgrounds
Shared calendars Plan with company & personal calendar, open time slots, meeting room booking, calendar sync
Mobile communications Team messenger, video calls, comments, calendar, notifications anywhere
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
See all Collaboration features
Sites & Stores
Sites & Stores Create websites that sell
Website builder Use our free CMS, templates, hosting, AI-generated images and texts to create awesome sites
Social selling Sell your products directly via Facebook, Instagram, WhatsApp or Telegram
Website forms Capture leads with custom order forms, registration & feedback forms, and forms with conditional fields
Landing pages Generate leads with capture forms, automated funnels and Google Analytics integration
Online store Maximize ecommerce with inventory management, order processing, delivery and online payments
Mobile sites & online stores Responsive design, online orders, client management in your pocket
Website widget Enable widget to chat with site visitors, use popular messengers and accept callback requests
Online marketing tools Increase sales with email marketing, Facebook or Google Ads, marketing automation, CRM integration
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
See all Sites & Stores features
HR & Automation
HR & Automation Optimize workflows & manage HR data
Employee management Use employee profiles, company structure, access permissions, Active Directory
Culture & engagement Get company news, polls, appreciation badges, tags, personal notifications
Mobile HR Chat, video calls, employee profiles, approvals, notifications on the go
Work management Track employee performance with KPI, work reports, supervisor view
Internal communications Communicate via video announcements, memos, public and private chats
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
Information management Work with knowledge bases, online documents, file storage, access permissions
Automation Streamline operations with requests, approvals, expense reports, RPA, workflow automation
See all HR & Automation features
CoPilot
CoPilot Your AI-powered assistant in Bitrix24
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
See all CoPilot features
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CRM

Everything you need to know about CRM in Bitrix24: latest updates, tips, tricks, and how-tos.
Try Bitrix24 for free
All categories
Communications
Tasks and projects
CRM
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Applications
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Bitrix24 tips and updates
Sales tunnels
CRM
Sales tunnels
Sales Tunnels help you easily control and connect separate sales funnels with each other.
1 min
CRM Analytics (Beta)
CRM
CRM Analytics
Bitrix24 CRM Analytics gives you a 360-degree view over your employee performance, leads and sales funnels, just to name a few.
1 min
Recycle Bin in Bitrix24 CRM
CRM
Recycle Bin in Bitrix24 CRM
Now all deleted leads, deals, contacts and companies first get into the recycle bin. Any CRM element can then be permanently deleted or restored from the recycle bin.
1 min
Simple CRM mind map
CRM
Simple CRM mind map

CRM may mean totally different things for different people. We’ve compiled a ‘CRM mindmap’ so that you are able to understand all capabilities available to Bitrix24 users. 

1 min
Observers in Bitrix24 CRM Leads and Deals
CRM
New in CRM: Observers in Leads and Deals
You can add observers to a lead or a deal and observers will be able to view the CRM element, send and read messages in the chat of the element.
1 min
New Bitrix24 Webmail Is Out (And It’s Amazing)
CRM
New Bitrix24 Webmail Is Out (And It’s Amazing)
If you didn’t get a chance to try new Bitrix24 webmail yet, you should. Prepare to get impressed.
1 min
New in CRM: Configure Required Fields for Each Stage
CRM
New in CRM: Configure Required Fields for Each Stage
Sometimes it's impossible to fill in all fields in deal/lead forms at once. Set particular fields as Required starting with particular stages and fill in the fields as you get the necessary information.
1 min
Additional integration options for Google Analytics and Bitrix24 CRM
CRM
Additional integration options for Google Analytics and Bitrix24 CRM
If you need advanced options of integration between Google Analytics and Bitrix24 CRM, you may want to consider this new app available in our Bitrix24 Marketplace.

1 min
5 Things You Can Automate with the Help of CRM
CRM
5 Things You Can Automate with the Help of CRM
Finding ways to increase efficiency and save more dollars per hour spent are two main challenges that business faces every day. You can’t lead a successful business without making profits. 
6 min
Free appointment scheduling and resource booking in Bitrix24 CRM
CRM
Free appointment scheduling and resource booking in Bitrix24 CRM
We’ve added an ability to schedule appointments and book resources inside Bitrix24 CRM. Here’s what it’s all about.
2 min
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