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CRM Manage sales and clients effortlessly
Sales management Manage leads, deals, contacts, pipelines, access permissions & roles
Contact center Omnichannel communications via CRM forms, website widget, live chat, WhatsApp, Instagram, telephony, email
Sales team collaboration Work with chat, video calls, tasks, calendar, file storage, online documents
Sales enablement Get estimates, invoices, payments, catalog, inventory, e-signature, CRM store
Analytics & reports Analyze sales funnel, employee performance, Sales Intelligence, BI Builder dashboards
Mobile CRM Leads, deals, invoices, payments, telephony, emails, inventory, calendar at your fingertips
Marketing Use email campaigns, social media ads, SMS, telemarketing, landing pages
Automation & integrations Set CRM rules and triggers, workflow automation, automated funnels, API
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
See all CRM features
Tasks & Projects
Tasks & Projects Get work done easier & faster
Task management Choose between Kanban board, Gantt chart, Scrum, task list
Task tracking Take advantage of checklists & sub-tasks, task summary, time tracking, focus & supervisor mode
API & integrations Connect your tasks to other services via API integration for advanced task automation
Project management Use projects, workgroups, project planning, roles, access permissions
Employee performance Get productive with task reports, workload management, task efficiency & KPI
Mobile tasks Task creation, task tracking, notifications, comments, chat on the go
Project collaboration Work faster with chat, video calls, comments, file storage, documents, external users, task templates
Automation Save time with automatic task creation and workflow automation
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
See all Tasks & Projects features
Collaboration
Collaboration Power up your teamwork
Online workspace Use chat, activity feed, comments, reactions, company-wide video announcements
Online documents & file storage Store, share and edit documents online easily with co-workers using company drive
Workgroups Create workgroups, invite external users, set access permissions and work on tasks and projects
Online meetings Do more with video calls, video conferencing, screen sharing, call recording and custom backgrounds
Shared calendars Plan with company & personal calendar, open time slots, meeting room booking, calendar sync
Mobile communications Team messenger, video calls, comments, calendar, notifications anywhere
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
See all Collaboration features
Sites & Stores
Sites & Stores Create websites that sell
Website builder Use our free CMS, templates, hosting, AI-generated images and texts to create awesome sites
Social selling Sell your products directly via Facebook, Instagram, WhatsApp or Telegram
Website forms Capture leads with custom order forms, registration & feedback forms, and forms with conditional fields
Landing pages Generate leads with capture forms, automated funnels and Google Analytics integration
Online store Maximize ecommerce with inventory management, order processing, delivery and online payments
Mobile sites & online stores Responsive design, online orders, client management in your pocket
Website widget Enable widget to chat with site visitors, use popular messengers and accept callback requests
Online marketing tools Increase sales with email marketing, Facebook or Google Ads, marketing automation, CRM integration
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
See all Sites & Stores features
HR & Automation
HR & Automation Optimize workflows & manage HR data
Employee management Use employee profiles, company structure, access permissions, Active Directory
Culture & engagement Get company news, polls, appreciation badges, tags, personal notifications
Mobile HR Chat, video calls, employee profiles, approvals, notifications on the go
Work management Track employee performance with KPI, work reports, supervisor view
Internal communications Communicate via video announcements, memos, public and private chats
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
Information management Work with knowledge bases, online documents, file storage, access permissions
Automation Streamline operations with requests, approvals, expense reports, RPA, workflow automation
See all HR & Automation features
CoPilot
CoPilot Your AI-powered assistant in Bitrix24
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
See all CoPilot features
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CRM

Everything you need to know about CRM in Bitrix24: latest updates, tips, tricks, and how-tos.
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CRM
Communications
Tasks and projects
CRM
Contact center
Websites
Applications
Webinars
Marketing
Productivity
Human resources
Business development
Bitrix24 tips and updates
The Best CRM Use Cases Beyond Sales Management
CRM
The Best CRM Use Cases Beyond Sales Management
A CRM is a structure that enables businesses to optimize their relationships with clients. This system should be available to all or, at least, most departments of the organization.
9 min
How to Analyze Sales Data?
CRM
How to Analyze Sales Data?
Sales data analysis enables managers to make forward-thinking decisions. In the article, we talk about how to analyze sales data and how to fine-tune this technique to your company's needs.
14 min
Personalized CRM Forms and "Client Match" Feature
CRM
Personalized CRM Forms and "Client Match" Feature
What if the CRM forms that you use for various purposes could be personalized and have your customer data filled in automatically into the form? Bitrix24 CRM forms can do just that.
1 min
CRM Form Settings: Placements and Domain Change
CRM
CRM Form Settings: Placements and Domain Change
In this article we'll cover the CRM form settings options like placements and domain change.
3 min
Resource Booking: CRM Card Set-up
CRM
Resource Booking: CRM Card Set-up
If you have a beauty salon, computer repair shop, fitness studio, car wash, pet grooming salon or run any other service-based business, you will find this Bitrix24 option especially handy and useful - the resource booking in CRM.
2 min
New CRM Form Designer
CRM
New CRM Form Designer
The new update CRM form designer will let you create and edit existing CRM forms much easier and make the whole process much more enjoyable.
2 min
New Automation Rules and Triggers in CRM
CRM
New Automation Rules and Triggers in CRM
We are glad to inform you that there are several new automation rules and triggers we've added to your Bitrix24 CRM.
1 min
Change the Responsible Person in the CRM
CRM
Change the Responsible Person in the CRM
In Bitrix24 CRM there is an option to change the responsible person for a CRM element in case needed. You can change the responsible for a specific CRM element one by one or perform a group action for several items.
1 min
Personalized Email Campaigns in Bitrix24 CRM Marketing
CRM
Personalized Email Campaigns in Bitrix24 CRM Marketing
Now there is an option to create personalized emails for your email campaigns in Bitrix24 CRM Marketing. Learn more in this article.
2 min
Customer Profile in CRM
CRM
Customer Profile in CRM
While working with customers in your CRM, would it be convenient to have all the information automatically collected from the history of all interactions with them? We do think it is, and we do offer this option in Bitrix24 CRM. Learn more in this article.
1 min
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