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CRM
CRM Manage sales and clients effortlessly
Sales management Manage leads, deals, contacts, pipelines, access permissions & roles
Contact center Omnichannel communications via CRM forms, website widget, live chat, WhatsApp, Instagram, telephony, email
Sales team collaboration Work with chat, video calls, tasks, calendar, file storage, online documents
Sales enablement Get estimates, invoices, payments, catalog, inventory, e-signature, CRM store
Analytics & reports Analyze sales funnel, employee performance, Sales Intelligence, BI Builder dashboards
Mobile CRM Leads, deals, invoices, payments, telephony, emails, inventory, calendar at your fingertips
Marketing Use email campaigns, social media ads, SMS, telemarketing, landing pages
Automation & integrations Set CRM rules and triggers, workflow automation, automated funnels, API
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
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Tasks & Projects
Tasks & Projects Get work done easier & faster
Task management Choose between Kanban board, Gantt chart, Scrum, task list
Task tracking Take advantage of checklists & sub-tasks, task summary, time tracking, focus & supervisor mode
API & integrations Connect your tasks to other services via API integration for advanced task automation
Project management Use projects, workgroups, project planning, roles, access permissions
Employee performance Get productive with task reports, workload management, task efficiency & KPI
Mobile tasks Task creation, task tracking, notifications, comments, chat on the go
Project collaboration Work faster with chat, video calls, comments, file storage, documents, external users, task templates
Automation Save time with automatic task creation and workflow automation
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
See all Tasks & Projects features
Collaboration
Collaboration Power up your teamwork
Online workspace Use chat, activity feed, comments, reactions, company-wide video announcements
Online documents & file storage Store, share and edit documents online easily with co-workers using company drive
Workgroups Create workgroups, invite external users, set access permissions and work on tasks and projects
Online meetings Do more with video calls, video conferencing, screen sharing, call recording and custom backgrounds
Shared calendars Plan with company & personal calendar, open time slots, meeting room booking, calendar sync
Mobile communications Team messenger, video calls, comments, calendar, notifications anywhere
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
See all Collaboration features
Sites & Stores
Sites & Stores Create websites that sell
Website builder Use our free CMS, templates, hosting, AI-generated images and texts to create awesome sites
Social selling Sell your products directly via Facebook, Instagram, WhatsApp or Telegram
Website forms Capture leads with custom order forms, registration & feedback forms, and forms with conditional fields
Landing pages Generate leads with capture forms, automated funnels and Google Analytics integration
Online store Maximize ecommerce with inventory management, order processing, delivery and online payments
Mobile sites & online stores Responsive design, online orders, client management in your pocket
Website widget Enable widget to chat with site visitors, use popular messengers and accept callback requests
Online marketing tools Increase sales with email marketing, Facebook or Google Ads, marketing automation, CRM integration
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
See all Sites & Stores features
HR & Automation
HR & Automation Optimize workflows & manage HR data
Employee management Use employee profiles, company structure, access permissions, Active Directory
Culture & engagement Get company news, polls, appreciation badges, tags, personal notifications
Mobile HR Chat, video calls, employee profiles, approvals, notifications on the go
Work management Track employee performance with KPI, work reports, supervisor view
Internal communications Communicate via video announcements, memos, public and private chats
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
Information management Work with knowledge bases, online documents, file storage, access permissions
Automation Streamline operations with requests, approvals, expense reports, RPA, workflow automation
See all HR & Automation features
CoPilot
CoPilot Your AI-powered assistant in Bitrix24
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
See all CoPilot features
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Business development

Everything you need to know about business development tools in Bitrix24: latest updates, tips, tricks, and how-tos.
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Business development
Communications
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Business development
Bitrix24 tips and updates
Smart Processes and Why Smart Businesses Need Them
Business development
Smart Processes and Why Smart Businesses Need Them
“AI is the future” - that’s a phrase you must’ve heard a million times. It may as well be but how does this apply to an average business owner who’s still struggling to make some money without relying too much on robots? That’s what we’re about to figure out.
8 min
5 insights to automate your business with Bitrix24 in 2021
Business development
5 insights to automate your business with Bitrix24 in 2021
You won’t believe how much stuff you are used to doing manually can and should be automated with Bitrix24 - from document approval to SMM campaigns. Let’s see how it’s done.
7 min
How Not to Lose Customers During Crisis
Business development
How Not to Lose Customers During Crisis
Plenty of businesses have been losing clients due to ongoing lockdown. We came up with a few ideas on how to retain your customer base and maybe even grow it.

6 min
Why Emotional Intelligence Is a Key Success Factor in Business Today
Business development
Why Emotional Intelligence Is a Key Success Factor in Business Today
Here’s how raw genius hardly stands a chance when well-managed emotion is in the room, and why companies should learn to harness the power of emotionally intelligent people.

7 min
How to Assemble A Customer Success Team From Scratch
Business development
How to Assemble A Customer Success Team From Scratch
Whatever you’re selling, the desired outcome isn’t it. What customers want is not your product – they can acquire a similar one from your competitors. If the product is a solution to their problem, then the product is merely a destination. What they’re really looking for is the ride.
11 min
Free Business Tools
Business development
45 Free Business Tools That Are Too Valuable to Ignorе
We’ve compiled a list of 45 freemium tool suites that won’t trick you with hidden agendas and fine print. Instead of robbing you of your time and effort, they’ll deliver real value and helpful automation, along with some truly powerful functionalities on the side. 
21 min
Introduction to Retainer Contracts
Business development
What Is a Retainer Agreement?
Since both short-term deals and retainer agreements have pros and cons of their own, the decisive factor should be whether or not one of them makes sense in your specific situation. 
6 min
Diamante Associates increased productivity by 10 - 15% with Bitrix24
Business development
Diamante Associates increased productivity by 10 - 15% with Bitrix24
The agency has chosen Bitrix24 as their collaboration suite to manage sales in three different cities and increase productivity of the real estate agents.

2 min
Bitrix24 Helps Endeleza International Provide Affordable And Quality Education In Kenya
Business development
Bitrix24 Helps Endeleza International Provide Affordable And Quality Education In Kenya
Endeleza is an organization that provides education in Kenya. The team believes that Bitrix24 improved their productivity as their tasks are getting more organized.

2 min
Interview With Don Brown
Business development
Drive For Technology Over Biology Is A Big Mistake - Interview With Don Brown
Don Brown in our interview - what to do with unhappy customers and some tips about online customer service.
4 min
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